Printing Issues with new model of printer

wgrantusa

Well Known Member
We just swapped out a user's printer for a new model. The old model was an HP4000 and the new model is HP2015. We can not seem to print to this printer through OneWorld. I can see it hit the outq on the 4000 and when I release the outq, it leaves but never makes it to our printer server. The outq is based on an IP address and we haven't had a problem before. I think it has to do with the model of printer. Has anyone else had this issue and what did you do to resolve this?
 
thanks for the info, I will try it out and let you know if this solved our problem.
 
This did not solved our problem. Reports coming from OneWorld are in a PDF format, so we had to create remote print writer to send the pdf to our print server. The printer is not connected to the iSeries.
 
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