Voucher Reversal/ Open Amount Increasing

When attempting to reverse a voucher, the P0411 (Standard Voucher Entry) will allow reversal, but not re-entry. This is occurring inconsistently and we are unable to identify a pattern.

It appears that the recieved amount is somehow increasing the open amount when the reversal is complete. After the open amount is increased, we are unable to re-enter the PV due to a tolerance error --"Amt Exceeds Tolerance".

So far, our only solution has been to completely back out the receiver and re-enter in order to make a payment.

Any suggestions would be greatly appreciated. We recently turned tolerance on and have, obviously, only been getting this error since then. Any ideas why the open amount would be increasing?

Thanks,
Robyn

out of curiousity... are you adding tax in at voucher time? Is that
increasing it?



It appears that the recieved amount is somehow increasing the open amount
when the reversal is complete. After the open amount is increased, we are
unable to re-enter the PV due to a tolerance error --"Amt Exceeds
Tolerance".

So far, our only solution has been to completely back out the receiver and
re-enter in order to make a payment.

Any suggestions would be greatly appreciated. We recently turned tolerance
on and have, obviously, only been getting this error since then. Any ideas
why the open amount would be increasing?

Thanks,
Robyn

ame- Thanks for your response. Our A/P department tells me that they are not adding tax at the time of the reversal.- Robyn

can you possibly send a picture of the F43121, F4311, and F0411 record for
an example? thanks, bobby