JDE doesn't like the List?

David Hursh

David Hursh

Member
JDE doesn\'t like the List?

The JDE CNC resource we use says that JDE List is not a good source of information. He claims the information here is only correct about 40% of the time. BWHAHAHAHAHAHA!

The last OW project I was on several of the JDE people said they "work" this forum (using aliases) to increase their OW skills and see what is really going on in the field.

Let me know what you think about this.

D. Hursh
Archer, Daniels, Midland
OW Xe, Win2000, SP17.1, Update 1
 
RE: JDE doesn\'t like the List?

Uhm, the mistake that the JDE people make is assuming that one can get any
information, much less correct information, much less a solution, from JDE
Support Line. JDE: Please: Give me a break. Let us deal with something
vaguely resembling reality.

On jdelist one sees information from people who actually use the software to
run a business, not just sell it. There is a very large difference.

Dave Mallory
Denver Water
One World user since version 7.3.1.
 
RE: JDE doesn\'t like the List?

BAH-HUMBUG - The list has taught me so much over the last 3 1/2 yrs. It's great for networking purposes also. Usually if someone posts any inaccurate information SOMEONE is quick on the list to correct them. The list is VERY reliable.
Just my 2 cents.

Lisa G. Stinebuck
Senior Service Delivery Technician
Logical eBoc
US Logical
311 Elm Street, Suite 150
Cincinnati, OH 45202
(513) 412-3400 Office
(513)378-2832 Cell
[email protected] <mailto:[email protected]>
www.us.logical.com <http://www.us.logical.com/>
 
RE: JDE doesn\'t like the List?

I would have to say I strongly disagree with the resource's statements.
I would say that the list is accurate more like 90% of the time. The
other thing to keep in mind is that the list is basically non-biased.
The people asking questions on here are really in a particular need, and
those answering them have actually experienced the problem and found out
the solution. I have learned more through this list and meeting people
at Focus events than all of the training (more than a dozen JDE courses)
that I have taken.
I would say that the JDE response line, at least on the first tier, is
often inaccurate, you have to have the issue elevated to a higher level
resource to be somewhat sure the reply you are getting is accurate.

John

----------------------------------------------------------
OneWorld Xe (B733.3)
Update 2, SP 16
Oneoffs: SP16_011, _018, _019
Running on: NT4/SP6a, SQL7/SP3
Windows TS/Metaframe 1.8
----------------------------------------------------------






Xe, Update2, SP16
NT/SP6a, SQL7/SP3, WTS/Metaframe 1.8
 
RE: JDE doesn\'t like the List?

Because they don't know the correct answer.
 
RE: JDE doesn\'t like the List?

I haven't been a member of the list for long, and I have to agree. Most of
the posts I have done, I have received useful information, and also have
received it faster than if I had called the JDE support
line..................Thanks list.......

Brian Kamps
Tech Specialist
Hoffman Enclosures
AS/400 XE live



AS/400 V4R5, XE live AP/GL
 
Re: RE: JDE doesn\'t like the List?

I figured that most on this forum would agree that JDE doesn't have all of the answers most of the time. I also agree that the Sales people hate to be reminded how difficult OW can be at times and they usually have no clue why certain things happen.

Don't get me wrong, there are some really good resources that I have worked with at JDE and I am relieved when I get a competent tech support rep. I just think in the real world that forums like this prove to be helpful overall.

D. Mallory: I have a friend at Denver Water...Mike the IT manager who loves his Corvette way too much :). If you know him/see him let him know I said Hi!

David Hursh
Archer, Daniels, Midland
OW Xe, Win2000, SP17.1, Update 1
 
Re: JDE doesn\'t like the List?

Greetings to all -

Time for my 2 cents...

Unlike some, I've had reasonably good luck with JDE support, but this list gives me one thing that JDE support can't - solutions in advance. More than once, I've read something on this list that has helped me avoid problems and gray hairs that I might have had, but didn't because I remembered something I'd read.

I may not be as outwardly participatory as many of you on this list, but I have learned a great deal from reading these posts, and I thank you all very much for the useful information. I hope I can return the favor sometime.

Best regards,

Jennifer DiMartino
Trendwest Resorts
B7332 11.3 AS400




One World
Release B733.2
SP 11.3
Platform AS400
 
Re: JDE doesn\'t like the List?

Hi Ya Listies!

I think all that any good tool box needs is a pair of vicegrips and a big screwdriver. The vicegrips can fit almost any nut or bolt and it makes a good hammer, the screwdriver can poke and pry and you also can hit it with the vicegrips.
I see JDE support as the screwdriver you may have to poke, prod and twist the info out of them, and "The List" as the vice grips you can grab and pinch the help out of the group.
Both good tools for our JDE CNC toolbox. Now personal experience is like a sawsall, which wall do you want me to knock down. . . sombody stop me!

I love all of you Brains here at the list and I would not trade any of you for whole bushel full of users.


*JDE CNC, CMA
AS400@V4R5, Xe SP16.1 XU3/A73 CUME11, CoExist, NT4.0 (SP6a), NT4.0 Citrix, Win2k Citrix XPe
500 mixed clients
 
RE: JDE doesn\'t like the List?

40% cool.

Anybody who relies just on this list for support is nuts. I use it in this
order.

- KG
- Buds not on list.
- Help desk.
- List.
- Prayer.

However, when the "help" desk leaves you feeling alone, the list is the only
way to find out if others have had the same problem (occasionally even
solved it.)

Dave.

David D. Helsley, Inc.
(317)879-4483 [email protected] (Client site.)
(859)466-6746 [email protected]
 
Re: JDE doesn\'t like the List?

This topic really pushed my hot button.

If JDE was really committed to making its product work, every JDE employee that has anything to do with product development and customer service (ie the President on down) would be reading JDELIST the postings daily.

HP

B7333, SP14.2, Update 1, Intel NT4, SQL7
 
RE: JDE doesn\'t like the List?

Now now... before we get all hot on this topic.... it was one person at JDE
that said the company didn't like the list...

Trust me, he was speaking from his own mouth, not that of his brother/sister
employees and management... That employee needs to borrow a mouth sized
cork - and put it to very good use!

The JDE Consultants I have worked with encourage the JDELIST - and, as
professional courtesy, remind their client that the List is not related to
JDE Corporate... and thus is not JDE's words.

I know for a fact that JDE's Internals watch(not monitor) the list... one of
the customer support folk I talked to asked me about an issue I had
documented on the list.

Don't let one opinioned (X??)employee dirty the water at the JDEList's camp.

Enjoy Your Weekend!



Daniel Bohner
[email protected]
www.existinglight.net
JDE - XE & AS/400
JDE - B7331 & MS SQL 7x
 
AW: JDE doesn\'t like the List?

You are absolute right. The JDE team is using the list............

bernd

The JDE CNC resource we use says that JDE List is not a good source of
information. He claims the information here is only correct about 40% of
the time. BWHAHAHAHAHAHA!

The last OW project I was on several of the JDE people said they "work"
this forum (using aliases) to increase their OW skills and see what is
really going on in the field.

Let me know what you think about this.

D. Hursh
Archer, Daniels, Midland
OW Xe, Win2000, SP17.1, Update 1
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Re: JDE doesn\'t like the List?

Hi D. Hursh,

How long are you lurking here?
How frequently read the post on the List?
Do you check all the posts or most of them?
Maybe, you can judge the List yourself.

I agree with the previosly replies.

I wouldn't like to discuss JDE Response Line or to compare them to the List. I had good experiences with JDE RL as well as "not too good".

Just 2 cents from me.
Although not all the helps had been thanked, but please, check the archives of the Forum with All Forum and All Post settings, searching for the words, phrases:

thanks
thnx
excelent
perfect
great
helpful
wonderful
like a charm
like a treat
fantastic
amazing
it is working
it works
it worked
etc.

Please, try to imagine also, how many named or anonymous lurker found helps, tips, hints, tricks, etc. here, on the LIST.

Regards,

Zoltán

P.S.: Is it possible that somebody already received hint from JDE which hint had been originated on the List???? Is the Big Brother listening?



B7332 SP11, ESU 4116422, Intel NT4, SQL 7 SP1
(working with B7321, B7331, XE too)
 
Re: JDE doesn\'t like the List?

JDE is so full of themselves...there are many instances when I call support for assistance and post my question in the list I get a quicker response from the list than I do with support and many times the information support provides is the same as the list.

I know quite a few JDE consultants that use the list for information. JDE can only give you simulated results but the list is actual reality.

I have only been on the list for six months or so and I must say I rarely call JDE for an issue :)

Cleola Isaacs
CNC Administrator/Network Analyst
Xe Update 2 SP 16
Enterprise AS/400
WTS NT 4.0
 
Re: JDE doesn\'t like the List?

Ok, time for my 2 cents....

I try to avoid the response line, just because 7 out of 10 times I get someone that is not the brightest person in the world. Also, because I am so new to JDE and I know that the questions I am asking are so open ended...i.e. List of Values in PO..... I know I can ask an open ended question then get wonderful help from people like, Zoltan, Daniel, Gene, Larry, Christian....and many more, to help me narrow down my problem and get it fixed. That and the people on the list also trying different things, give me ideas to try that I would never think of.

Yes, JDE RL can be helpful. They have more physical resources they can use, but there are some things they cannot test that people on the list have actually put into implementation or have had problems with that JDE has not seen. That is the beauty of the list. Actual none discovered problems from real life situations that JDE didn't think of.

my 2 cents.

Jeremey Garcia
Greenville, SC, USA
Xe SP14; ES - AS/400; CO - AS/400; Deploy - NT Citrix - NT SP6; Report Distribution - Formscape;
 
Re: JDE doesn\'t like the List?

Zoltan,
I've been lurking on this List since Nov. 1999. and I can say that I've found more than a few "Helps" listed. To me, OW is a moving target and if you do not keep up with it, it'll kick your butt. I normally will search the KG for a few frustrating moments before emailing my issue to JDE. I prefer not to talk to the Technical Receptionists because it's too difficult to train them while I'm trying to log a call. (They really should know what Biz Build is). Once my issue is emailed, I start cruising the List and search by my issue name(s). I like having more than one source of information.

I was fortunate enough to work with A. Jacot and J. Miller for a couple of years while I was learning OW. They were the first one's to tell me about the List and suggested that I keep up with it. I also have my favorite JDE Support people as well and others that I refuse to work with because of endless emails asking for the same files over and over. Or those who have left me hanging with a problem and force me to play phone/email tag with them.

I wouldn't give up the List for anything! Since I have joined this new company, I have emailed the URL for the list several times so people can stay informed.

Thanks to Zoltan and others who consistently help those of us struggling with OW. I tend to see the same names helping out on some of the more difficult issues.

David Hursh
Archer, Daniels, Midland
OW Xe, Win2000, SP17.1, Update 1
 
Re: JDE doesn\'t like the List?

Just to keep things in perspective ...

Mr. Hursh's original post referred to a comment from ONE INDIVIDUAL at JDE. He also stated he knew of several more people at JDE who use the list to help them. So let's not tar JDE because of one person's statement.

I know that people at JDE monitor the list - some of them people in positions of influence. They ARE listening. Remember - JDE is our partner and the reason why we use this great list/forum at all.

Thanks for listening (that includes you JDE lurkers :),

Larry Jones
[email protected]
OneWorld XE, SP 15.1
HPUX 11, Oracle SE 8.1.6
Mfg, Distribution, Financials
 
Re: JDE doesn\'t like the List?

Larry,

Good point! Just another example why the list/forum is a source of valuable information/advise. :)

Regards

Ryan Hunt
OneWorld XE; Update2; SP17.1_B1
AS400; V4R5
DS: Win2k SP2, SQL 7.0 SP3
TSE's: Win2k(SP2) & NT4.0(SP6a) with Metaframe 1.8
 
Re: JDE doesn\'t like the List?

Wouldn't it be hilarious if we found out that SL posted to the JDEList
anonymously to get answers?
Doubt that it happens, but you never know....

----- Original Message -----
From: "cleolai" <[email protected]>
To: <[email protected]>
Sent: Friday, February 08, 2002 2:45 PM
Subject: Re: JDE doesn't like the List?


support for assistance and post my question in the list I get a quicker
response from the list than I do with support and many times the information
support provides is the same as the list.
can only give you simulated results but the list is actual reality.
call JDE for an issue :)
http://www.jdelist.com/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=OW&Number=2
8473
 
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