JDE doesn't like the List?

Re: JDE doesn\'t like the List?

Excellent points Larry - JDE is our partner and we are also theirs. We all sink or swim together in this.

One other point is that RL always responds - you may have to chase them harder than you think you ought to and you may not always like the answer but they do give you a response.

While the list is very useful, often faster and brings things to my attention that come in handy at a future moments, I have also made post that I get no help on for a variety of reason. RL, as frustrating as it seems sometimes, always gives me some type of answer and sometimes even points me more productive directions than I had originally pursued.

Both list and RL are useful in their appropriate context.

XE, SP17, AS400, V4R5M0

Re: JDE doesn\'t like the List?

Hi David,

Thanks for your update!

I recently read in an other thread of yours that you worked with A. Jacot and J. Miller for a couple of years while you were learning OneWorld.

I proudly heard that they suggested JDEList to you.

Regards,

Zoltán

B7332 SP11, ESU 4116422, Intel NT4, SQL 7 SP1
(working with B7321, B7331, XE too)

Re: JDE doesn\'t like the List?

JDEList,

Larry is right as usual.

(this time without any further addition from me ,

Zoltán

B7332 SP11, ESU 4116422, Intel NT4, SQL 7 SP1
(working with B7321, B7331, XE too)

Re: JDE doesn\'t like the List?

Zoltan,
I did get the chance to work with Allen and Joe for a while. Boy, talk about two unlikely allies. Joe suggested the List as a training tool early on in our implementation when my former management team was holding the project up and there was little to do.
Allen did a lot of on-site training and also worked late into the night with me every time there was trouble. He took his fair share of abuse for the problems we experienced with OW early on but always kept smiling. I still talk to both of them at least once a month.

In my new position I am no longer in the Western region of JDE so I don't get to see much of the people I worked with in Denver. I have met some pretty sharp people in the MidWest region of JDE.

Thanks for all the help. Hope I can help someone out from time to time.


David Hursh
Archer, Daniels, Midland
OW Xe, Win2000, SP17.1, Update 1

Re: JDE doesn\'t like the List?

Even if you don't post. I don't recall JDE ever
calling me telling me "Don't do this" it doesn't work!
I have received this from this Forum many times.
--- Zoltan_Gyimesi <[email protected]> wrote:
http://www.jdelist.com/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=OW&Number=28472


=====
Dan Eppich
The Anschutz Corporation
B7332 Coexistant, V4R5 w/central objects
INS Card deployment server
SP16.1
Optio DCS 6.3.2
Fat and Citrix ICA Web Client

__________________________________________________

RE: JDE doesn\'t like the List?

The list and JDE are both very useful. Just don't forget when using the
list that it helps to call JDE and have them put your problem on their list.
It really helps to log those problems with JDE in order to get solutions
expedited... at least that's what i've seen in the past. If they see a big
need they will respond more quickly. Of course it helps to have someone
higher up that you know also...

Have a great weekend all!!






Lori
OW Xe SP16 Update 2
AS400 V5R1 NT
Citrix
email: [email protected]

Re: JDE doesn\'t like the List?

Hi Larry,

Good point. JDE is our partner and we are in this together. All we want is to get resolutions to our problems --- fast.

I want to thank the members of the list for doing a excellent job and to keep up the good work.

To people working at JDE --- thank-you for your help also. Sometimes we are not in best of moods when we call and you still support us. Your work is appreciated.

Adrian Valentim
Valmatrix Consulting Inc.

Re: JDE doesn\'t like the List?

I know this is email is getting out of hand, but I wanted to add my two cents as well.

I have been using the list since after our implementation on B733.2. I WISH I know about it before that, because it has been an absolute life-saver. There are so many things that I've been forewarned about beforehand so I learned in advance how to deal with it.

Nothing against JDE, but like most software companies, they won't let you know about problems typically until you stumble upon it. You can look through SAR's, but who has the time to look through them all?

It's so encouraging to read that other people have problems similar to ours, and many experienced people on this list offer help right away. I don't know if I've ever read inaccurate advice on this website, that someone else wasn't quick to correct.

I'm also just starting to realize that the stuff we've done in our implementation is often just a bit different than other companies, and am starting to try to do my best to share that information.

I am reccomending this list to everyone that doesn't already know about it. Between a site like this and user groups, I now see the power we have in making JDE a better product in the future.

Justin Revoredo
Amersham Biosciences
Piscataway, NJ
OW B7332 Coexistence SP11.1
AS/400 Oracle
Citrix/Fat

Re: JDE doesn\'t like the List?

I just wanted to add to any newcomers out that before I knew about JDElist, my life was going nowhere, I was down in the dumps, my girlfriend had just broken up with me, I had no friends,and I had turned to a life of crime.

Then I heard about JDElist, and found that there was a reason to live for. I have a great job, a lot of new friends, and have turned my life around completely.

Wait, I....I yes, I'm starting to cry!

Thanks JDElist!!

Justin Revoredo
Amersham Biosciences
Piscataway, NJ
OW B7332 Coexistence SP11.1
AS/400 Oracle
Citrix/Fat

Re: JDE doesn\'t like the List?

Well, I guess you can easily tell that the consensus is that the JDELIST is a valuable tool for those of us that actually have to support OneWorld. The problem with JDE techs is that they live in the perfect world, or OneWorld (whatever), and they have a hard time thinking outside the box. I am not going to pigeonhole every JDE tech, because there are some really good ones out there (they just cost a lot more)! However, I usually find that you have to lead them along to the answer, rather than them actually figuring it out. But hey, I run into this all the time. I don't mind the challenge of trying to resolve problems, because that is why I love the IT field. However, sometimes the JDE techs can drive you crazy, because they typically point the finger at you, until you come up with indisputable proof that the problem is theirs. This is what I hate most about these companies…Who cares where the problem lies, if it is affecting your software, then help us resolve it! We pay enough money for it!

I love JDeList, and other support forums like it. Unfortunately, there are not enough support forums that are as good as this one.

Kevin Benjamin
XE U1, SP15, AS400, NT, SQL, WTS/Citrix

RE: JDE doesn\'t like the List?

Kevin (and a few others)... This morning I had what might be called 'a
check of the spirit' and thought I'd interrupt a few sentences here...

We keep bashing the techs and the support staff at JDE - I think we've done
enough of that. Just like any other software company, JDE has its issues -
which usually winds down to lack of experience/training.

Any chance we could interrupt the Tech/Support bashing and redirect to the
real issues - QC/QA, Documentation and Training?

QC/QA - because these things shouldn't be getting out the door.

Documentation - Because we can't find enough... JDE is too darn light on
setup and how the 'programming' parts works. I have asked questions to JDE
on specifics of some of the BSFNs - and they cannot provide any
documentation.

Training - Both for the customer and the support tech. For the customer - a
deeper knowledge for the buck. For the support tech - have them sit at a
customer site for a while, to learn the processes of a customer from the
customer.

OK... I feel better, now.



Daniel Bohner
[email protected]
www.existinglight.net
JDE - XE & AS/400
JDE - B7331 & MS SQL 7x

Re: JDE doesn\'t like the List?

I remember a while back someone surmising that a
number of JDEListers *are* JDE Techs.

Presents quite a paradox to your theory about having
to lead JDE folks to the answer while JDEListers are
awesome.


--- Kevin_Benjamin <[email protected]> wrote:
http://www.jdelist.com/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=OW&Number=30412


__________________________________________________

Re: JDE doesn\'t like the List?

Your CNC Resource's comment is wholly inaccurate - and he'd better start viewing the JDEList forum himself otherwise he will be completely out of touch with customer requirements.

As an ex-JDE CNC specialist, I know how important it is to truly listen to customers comments - the customer makes the software in my estimation - unfortunately, too many CNC consultants believe that whatever they say will be picked up by the customer because they BELIEVE they are right.

JDE support certainly has improved - they actually write down customer complaints and hardly ever lose calls. Of course, they never really come up with solutions - hence being as useful as a dead badger.

Alternatively, if you want "quality" support - then JDE will send out their top consultants at the $300+ per hour rate - after all, they have to generate revenue.

Very few "CNC consultants" that JDE have trained actually have much field-level experience - very few are retained by customers to go through an entire implementation from pre-install through to go-live. Instead, they have to provide "piecemeal" support - ie fixing specific issues here and there. You just don't see too many CNC consultants camping at customers for 6 months or so.

After go-live - they often don't have experience of constant administration of the customer implementation - including security maintenance, etc etc

Lastly - and this is the most arrogant of all - it seems as if your JDE consultant views himself as the penultimate in experience of the product. Well, there were only a dozen or so CNC consultants worldwide at one time - and most of those now work outside of JDE now.

Believe me, after leaving JDE and working on longer projects with customers - the customers are doing things that are just not documentable ! Yes, some customers are certainly attempting to run JDE OneWorld "by the book" - but most use this forum to ensure that their implementation works.

Jon Steel
Xe Upgrade Specialist



ERP Sourcing
http://www.erpsourcing.com
[email protected]

RE: JDE doesn\'t like the List?

Jon, if do not have good things to say then perhaps you should limit the
things that you are saying. There are many eyes reading this email who
might take it at face value. The fact is that there are good people at JDE
just like you so....

RE: JDE doesn\'t like the List?

This got me thinking. What are the hot topics to this group? Through the magic of JDEList I found the top 15. (Everyone knows you can sort by the column headings right?) From my warped interpretation of the findings I see three things driving our curiosity regarding list topics. How can I avoid getting hurt? What can I do to get around the system? What's the latest dirt?

I derived a benefit from this research beyond sating my morbid curiosity. I am going to start all of my new questions with "Letter to Ed" just to get the exposure. ;-)

Views    Subject
3790 Letter to Ed
715 BACKDOOR to OW Functionality in Xe
646 JD12860 Issues
542 SP15
510 Rumors
461 Running UBE Locally vs. Server
444 How to HACK JD Edwards OneWorld
397 Xe Update 3
394 Xe Update 1
377 Modifying UBE's on a Terminal Server with Xe
375 XE Update 1
374 JDE doesn't like the List?
370 ST/OT For Multiple Customers
347 JD12860 & '400
345 Grid Format Question ?

Have fun.

Dave.

David D. Helsley, Inc.
[email protected]
Xe, HPUX, Sp17.1, Oracle, TSE, Web
Xe, W2K, Sp17.1, MSSql, TSE

Re: JDE doesn\'t like the List?

The existing strength of this list and the reputation of OneWorld would be enhanced if someone from JDE was visibly monitoring and contributing to this list. An impossible dream - not at all. There are frequently useful and informative replies from Microsoft tech. people to questions posted on the DeveloperDex forum! If Microsoft can do it why not JDE?

Re: JDE doesn\'t like the List?

Hi Tony,

I agree with you but I have to tell the truth that I had been able to identify at least one guy who works for JDE in Denver and add his valuable replies to the list when an issue arise which meet his specialisation. It happens rearily but his answers are always valueable. Of course, he didn't use his official jdedward.com e-mail address ;-)

At last but not least, I am always glad to read you on the JDEList.
Few of us knows, mainly some old-timer, that you were the guy who originally started to organize the JDE Developers List in the ancient time, creating our mailing goups under our mailing systems and spreading the addresses of the newly joined members. This list was the forefather of this amazing JDEList Forum. Am I righ or missed something?

Regards,

Zoltán

B7332 SP11, ESU 4116422, Intel NT4, SQL 7 SP1
(working with B7321, B7331, XE too)

RE: JDE doesn\'t like the List?

I think you may be missing a bit here, a lot of us still subscribe to
emails, this means we automatically receive posts to specific lists, in my
case the OneWorld lists, so we don't count as having Viewed a thread, we
just delete without reading what we don't want to see!

Also a lot of threads cover the same topic, just different areas, after all
your own table shows Xe Update 1 twice, two treads, similar topic, total
nearly 800 views!

I have never heard that JDE don't like the list, in fact I use it because a
JDE employee recommended it.

Any forum where knowledge is shared is a good thing.

Finally if you really don't like what JDE do, then get involved in the User
Group, this is the best forum for airing grievances and getting them
attended too, having a good moan on the List may make you feel better but it
will not get anything fixed. The list can only give you a workaround, or
knowledge based on experience. When I have a problem it is a fix I want not
a good moan.

By the way most of the system hacks and backdoor workaround come from JDE
technical people originally!



OW733.3 Xe SP 14.2
Enterprise Server - Intel NT + Oracle 8.0.6
Client - Citrix TSE + 4 NT PC's for development

Re: RE: JDE doesn\'t like the List?

Its because people like to escape away from OneWorld issues and dig into the rumour mill for an hour or so !

I think that the board generates the absolute best support information on OneWorld - but sometimes its extremely specific, and people will only view those posts that relate to them. However, I think everyone is interested in how JDE as a company operates - many people out there own stock, and anyone working with World/OneWorld has a vested interest in ensuring that JDE is successful, so when a "generic" post appears, I think everyone has a good look !

Whats fascinating, however, is the posts with the top number of replies - hence the "hotlist" - these reflect, methinks, a more accurate picture of what people want to discuss...!

C BSFN - 42
JDE doesn't like the List? - 37
Modification on Application ? - 35
Registration required - 28
Title Changes - 26
P4210 Mod - 26
OneWorld Environment Colour - 26
ESU JD13750 - 23
*** QUIZ *** F0911 "Update" - 21
ST/OT For Multiple Customers mskibyak - 19



ERP Sourcing
http://www.erpsourcing.com
[email protected]

Re: JDE doesn\'t like the List?

I love the List! Many times JDE support had no idea what my problem was but I found help from the List. The List has some of the most knowledgable people as members who actually work in the field. It is that experience that is so valuable.

I don't know maybe thier jealous.