JitiOneWorld
Active Member
During the Standard Receipt Entry process, we are unable to view the attachments that are present on invoices. This is a problem because we have to go to the customer ledger to find out what special instructions are on an invoice. Is it possible to view attachments during the payment process?
Example:
A customer partially pays an invoice. We save the receipt entry and go to customer ledger and enter an attachment that explains why the invoice was partially paid. When the next payment for the invoice arrives, the attachment is not viewable from the Standard Receipts Entry screen, so our users are unaware that there are special instructions for the invoice. They would have to do a customer ledger inquiry for each invoice to see if there are special instructions, and this takes extra time and is cumbersome.
Any suggestions/workarounds/explanations?
Thanks.
OneWorld Xe on SUN Machine running Oracle 8i
Example:
A customer partially pays an invoice. We save the receipt entry and go to customer ledger and enter an attachment that explains why the invoice was partially paid. When the next payment for the invoice arrives, the attachment is not viewable from the Standard Receipts Entry screen, so our users are unaware that there are special instructions for the invoice. They would have to do a customer ledger inquiry for each invoice to see if there are special instructions, and this takes extra time and is cumbersome.
Any suggestions/workarounds/explanations?
Thanks.
OneWorld Xe on SUN Machine running Oracle 8i
