User password self management software

Alex_Pastuhov

Alex_Pastuhov

Legendary Poster
Password resets typically account for over 25% of all time spent by the support personnel. Much time is also spent by the users, while logging such support calls and then waiting for their resolution. Statistics shows that ~25% of lost password cases take over 4 hours to get resolved. With only ~40% being resolved in under an hour. Imagine the users' frustration! This is a big business problem with a substantial costs and our ESI JDE User Self Management software is an incredibly simple and inexpensive solution for it!

ESI JDE User Self Management software is designed to help customers manage such JDE User password reset requests, by allowing the users to do it themselves in a secure manner in only a small fraction of the time this would normally take them, if they were to call for support instead. Without wasting any time. Not theirs, nor the support's. And without anyone else having any chance of getting even a temporary access to the new passwords!

This functionality is made available to the users through a user friendly WEB interface, on either the Intranet or Internet. Exactly who can use this solution and all the other details are configurable by the administrators. All accesses are securely logged. The generated passwords will meet the strictest security requirements and the users will also [optionally] be required to change the generated password at their next login into JDE.

Please visit this product's web page for more details!
 
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