Unified Logon Service stops

msuters

msuters

Active Member
Hi all,
We are running the Unified Logon Service on a Windows 2000 machine with
SP4, but it doesn't work. I use the "net start" command to start the
service, and it seems to start OK, then stops immediately. The W2K Event
Log records the following message:
Event ID: 7016 "The JDE Unified Logon Server service has reported an
invalid current state 0."

A Microsoft Technet article 320789
(http://support.microsoft.com/default.aspx?scid=kb;en-us;320789) seems
to indicate some services respond incorrectly to a service "interrogate"
command, and other testing (with the sc.exe command) seems to support
this, because the service can be started with an "sc start", and remains
running until the "sc interrogate" command is sent.

Has anyone seem this before, and/or can suggest how to resolve the
issue?

Strangely enough, the service runs OK on another server we have (our
batch server), and we are using that to run our unified logon service.
There are hardware differences between the servers, but I can't think
why that should make the difference. Another difference is that the
service fails on two servers running Windows 2000 Advanced Server, but
works on the server running Windows 2000 Server. (I want to make sure
the service can run on any server, for disaster recovery purposes. It
should run anywhere.)

I've also got a support call going, and the engineer advised reviewing
Technet article 257509, which relates to services stopping when SMS
queries the server. I think the issue in 320789 is the root cause, and
257509 offers a work around of stopping SMS from making the query. We
aren't running SMS, so this isn't a solution for us.

Regards,
Mark Suters

EnterpriseOne (ERP8), Update 1, SP22_F1, Windows 2000 Server, SQL 2000,
Citrix XP
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I had some funnies with this, when installing on a machine with Terminal Services (in fact a Citrix server) it worked perfectly if installed from a remote session, but never from the main console.

I never did work out why, we just chalked it us to experience...
 
Mark, I encountered this on a W2K (not Advanced) machine. It seems the default account assigned to run the servcie for some reason couldn't run it. I created a new Local Admin account and used that to run the service and all then ran fine. Search the List for 'Unified Login' to view the complete thread on this issue.
 
I may be off the mark but I thought XE does not support SP4 on windows 2000 but does ERP 8 support SP4?

Please correct me if I am wrong!!!
 
XE SP22 is supported with WIN2K SP4 according to the tech specs on the PS web page.
 
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