Voiding AP Vouchers

Hi all

We are having the following issue maybe someone can help me out it will be greatly appreciated.

We wrote a check then we void the check so far everything is still ok now when we go to void the voucher it does not
void properly it creates 2 void entries for each line instead of one.
For Vouchers with 3 way match it does not always open the receiver (F43121 record type 3) - only the check and voucher will void.

TIA
Jde_nyc

jde_nyc,

You must void the voucher using the match process, not the standard voucher program. There is a KG document that describes the process and corrective measures when a matched voucher is voided using the standard voucher program. Your AP user desktop procedures should include the reasons and processes to take for all voids.

jde_nyc <[email protected]> wrote:
Hi allWe are having the following issue maybe someone can help me out it will be greatly appreciated.We wrote a check then we void the check so far everything is still ok now when we go to void the voucher it does notvoid properly it creates 2 void entries for each line instead of one.For Vouchers with 3 way match it does not always open the receiver (F43121 record type 3) - only the check and voucher will void.TIAJde_nyc
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Mike,

Thanks for your response, I forgot to mention that I use the voucher match reversal process to void vouchers created thru the 3 way voucher match and the voucher would be voided but the receipt will in some instances not open up


jde_nyc

I have found some times that the check batch needs to be reposted even if the batch header is at posted status. Are you still having the problem?