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Thread: JDE E1 "slows down to a crawl" if Internet Service Provider is down

  1. #1
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    JDE E1 "slows down to a crawl" if Internet Service Provider is down

    On the rare occasion when our Internet Service Provider is down, JDE E1 will still be usable for about 10-15 minutes and then it is so slow that it becomes unusable.

    Is there something on the AS/400 or the JDE deployment server that needs to go out over the internet to Oracle? We have not been able to figure out if possibly we have an incorrect setting.

    If we have our servers in house, why does it become unresponsive if internet is down?

    Thanks in advance for any insight anyone can provide on this situation.
    Thanks,
    D Eddy
    JDE E1 9.2.2.1
    IBM i on Power Systems V7R3 (all-in-one)
    Websphere 9.0
    W2012 R2 Deployment Server

  2. #2
    Senior Member Chan Rana's Avatar
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    Your JDE traffic shouldnt go out elsewhere unless your servers are hosted on WAN or Data center and not on your company premises. Looks more of network or routing issue. Best way is to have your Infra team look into traffic and how they are routed.

    Chan
    Chandrakant Rana
    E1 Xe-9.0, AS/400, XML, BSSV
    E1 Integration,C,HTML,Java,CreateForm 3.0

  3. #3
    The most likely cause of your issues is on the client side. Other than checking for weird networking (like using an external DNS) you may also want to check the browsers on the client machines. One common issue is anti-virus which will want to contact cloud services to verify pages before allowing them to render.
    Russell Codlin
    www.rinami.com
    Capital Asset Management & Manufacturing Specialists
    REST Integration, IoT, Mobile Applications and Job Scheduling for all E1 releases from 9.2 back to 8.11SP1

  4. #4
    Member Tom_Davidson's Avatar
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    Do you still have access to DNS? If you are not using the host table, and DNS has issues, you can see this behavior.

    Tom
    Cleindori Consulting
    8.12/8.98.4.14, 9.1/9.1.5.3, 9.2/9.2.0.5/6
    IBM i, WebLogic on Windows, DBCS, Global installations.

  5. #5
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    Tom,
    We do have access to DNS. All of our servers are on premise. On the IBM i, I have host table entries for the IBM i, the JDE deployment server and our primary DNS server. On the TCP/IP Domain information, I have specified the Host name, the domain name, for parameter HOSTSCHPTY *Local and for Domain Name Server I have the IP address of the primary DNS.

    Daneille
    Thanks,
    D Eddy
    JDE E1 9.2.2.1
    IBM i on Power Systems V7R3 (all-in-one)
    Websphere 9.0
    W2012 R2 Deployment Server

  6. #6
    I recall that there used to be an entry in jde.ini for a mailserver that was set to jdedwards.com

    [JDEMAIL]
    Rule1=90|OPT|MAILSERVER=mail.jdedwards.com

    It's a longshot but worth a look.

  7. #7
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    This is from our jde.ini

    [JDEMAIL]
    Rule1=90|OPT|MAILSERVER=gmsmtp01.oraclecorp.com
    Rule2=100|DEFAULT|OWMON=OWMON@oracle.com
    Rule3=110|DEFAULT|PSFT_SYSTEM=PSFT_System@oracle.c om
    Rule4=120|DEFAULT|JDE_SYSTEM=JDE_System@oracle.com
    Rule5=DEFAULT|WORKFLOW_SYSTEM=Workflow@oracle.com
    Rule6=140|OPT|MERGELOCAL=1
    Rule7=150|OPT|UPDATELOCAL=0
    mailServer=mail
    SMTPPort=25

    So is it trying to connect to these servers? Since this is how it comes and we are not using it, could it be commented out?

    Thanks,
    Daneille
    Thanks,
    D Eddy
    JDE E1 9.2.2.1
    IBM i on Power Systems V7R3 (all-in-one)
    Websphere 9.0
    W2012 R2 Deployment Server

  8. #8
    Something is likely using JDEMail and is trying to connect to gmsmtp01.oraclecorp.com

    You using BI Publisher with email delivery?

  9. #9
    Member Tom_Davidson's Avatar
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    I see you are using WebSphere, it is Java based, is it running in it's own memory pool, with enough memory so there is NO paging?

    Tom
    Cleindori Consulting
    8.12/8.98.4.14, 9.1/9.1.5.3, 9.2/9.2.0.5/6
    IBM i, WebLogic on Windows, DBCS, Global installations.

  10. #10
    Can you be more specific as to what slows down? Are reports slow? Is the JDE app slow (like logging in and launching apps)?

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