Printing issue with JDE on Citrix

Robert Robinson

Robert Robinson

Reputable Poster
In our setup, we have Citrix servers which connect with JAS servers at our host's location. Recently we changed out the Citrix servers within our firewall. We have one annoying issue:

User accesses Citrix and logs into JDE
User opens an app screen (say, journal entries)
User performs a print screen on the app screen
User perfoms a print preview and adjusts the size of the output (say to 70%)
User then performs a File print (could be to a printer, could be to Adobe)
IE (version 9) crashes.

This does not happen if user does a print screen of the home page (no apps open); only if doing a print screen of an open app.

Has anyone else seen this?
 
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