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Solution Search Tips
Solution Search enables you to look for solutions that may solve your product issues, speeding your troubleshooting efforts. The information in this section will provide tips for improving the results of your searches, enabling you to resolve more issues before logging a case.
You can access Solution Search this site under Support, Online Support, then Search for Solutions, or by adding the Recent Cases pagelet to your personalized home page view. You can search three ways using Solution Search:
Basic keyword search—best used to search for one or more keywords, and includes product selections.
Frequently used solutions—best used to scan for commonly used solutions, and includes product selections.
Advanced search—best used to search for phrases, and does not include product selections.
Understanding Your Solution Search Results
All three search methods return ranked results. The percentage used for ranking corresponds to the relevancy of the words you searched for to the documents that are returned—the more times a word shows up in the document, the higher its relevancy score. On the right side of your results, you'll find a tally of how many times the solution solved another customer's issue. The combined use of ranking and solution tallies can help you find an appropriate solution quickly.
Basic Keyword Search
Keyword search enables you to look for one or more words in a solution, and also enables you to limit those keyword searches by product. For the most effective basic keyword searches:
Use the Product Group and Product/Service fields help narrow your searches. If you select Product Group, you must select the Product/Service also; however, the Release/Industry and Problem Type are optional.
Enter at least one keyword in the text box. Multiple keywords are treated individually, as if there were an implied OR between the words. For example, if you enter the words check stub in the text field, your returned results will include solutions with any reference to check or to stub. Solutions with either word displayed more than once will be ranked higher than solutions with one or the other only included once. See Advanced Search below for tips on searching for phrases.
Add additional words to the Keyword text field to return additional documents. Generally documents with all the words you chose will be ranked higher than those that match fewer of your keywords.
If you don't get the results you expected, try using variations on your keywords, or try different products.
Enter specific Solution IDs in the Keyword text field if you're looking for a specific solution.
Frequently Used Solutions
This search is best used when you want to scan for issues others may be having with your release, or as a quick scan for solutions that have helped others. Your results are returned ranked by the number of times a resolution has solved other customers' issues with a specific product. You only need fill in the Product Group and Product/Services fields. The Release/Industry and Problem Type fields are optional.
Advanced Search
This search is most useful when you're looking for solutions by key phrases. The Search field treats multiple words as phrases. Using the example above, a search for check stub in this field will return results that contain check stub together. As with keyword searches, your results are ranked higher if they contain the searched phrase multiple times. This search does not include Product Group and Product/Service fields to narrow your searches. Advanced search also enables you to:
Change the number of returned results displayed on each page.
Match on is a required field that enables you to match your search text with the Solution Summary field and Solution ID field.
If you choose Match on All, the results will match on your text, and the Solution Summary and ID fields.
Match on Any returns results that match your text and either the Solution Summary or ID fields.
Selecting Show Summaries includes a portion of the solution detail in your results list.
Selecting Ignore Capitalization will ignore Solution Summary capitalization differences.
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am I missing something, but is there no way of being able to search something like
P4310 AND "data dictionary"