mangeshnadgauda
Member
I have couple of questions .
1. Can I use RMA for recording defective parts.
I mean I do have a base-warranty contract with the customer, so when the customer is having a problem with the equipment, the defective part (only PART not the whole finished good) is replaced. So in this situation can I use RMA to receive/replace the defective part against the the service order.
2. So once I receive/replace the defective part, how do I raise claim with the OEM.
I know how to raise the claim if the service provider is involved. But in this case I don't have any service provider, and I want to raise claim from whom I bought the equipment (i.e. OEM)
Regards,
Mangesh.
1. Can I use RMA for recording defective parts.
I mean I do have a base-warranty contract with the customer, so when the customer is having a problem with the equipment, the defective part (only PART not the whole finished good) is replaced. So in this situation can I use RMA to receive/replace the defective part against the the service order.
2. So once I receive/replace the defective part, how do I raise claim with the OEM.
I know how to raise the claim if the service provider is involved. But in this case I don't have any service provider, and I want to raise claim from whom I bought the equipment (i.e. OEM)
Regards,
Mangesh.