Missing F0911 and F03B11 after Sales Update

ivy

Member
Hi List,

I have encounter weird problems. We have just gone live, when run Sales Update we found out that some invoice no for Credit Order (Invoice Type=RM) in Sales Update report are jumping.Meaning, i am expecting Invoice 1, 2, 3, 4, 5 RM to be successully updated to F0911 and F03B11 but only invoice no 1 and 5 RM updated. Anyone, has any idea how this happens and any clues on how to troubeshoot the errors.

Thanks in advanced
 
I would start trouble shooting from the work centre, check to see you have any errors for the missing line number. also this can be combination of few things. Check for the follwings:

- Activity Rules for the Line type and Status Codes of the missing Lines
- AAI Distribution for the lines
- Invoice Date Falls with the G/L Period
- Flex Sales Accounting setup if you use. and etc.etc..

check the WC. you will get an idea where to start.
 
Hi Ivy

In addition to 'Z-cader's suggestion, you should check whether the status of these orders has moved. If they have not, there will more than likely be messages in the work centre. However, if the status has moved to '999' and there are no records in GL or AR, there may be other issues (please post another message if this is the case).

Rgds,
 
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