Voiding Standalone Chargeback

Deborah_Foster

Active Member
Here's the scoop
Running JDE OneWorld b7332 SP 17.1

Have a cash receipt that needs to be voided. It contains some Standalone Chargebacks and Standalone Write Offs. They won't reverse by using the Row Exit to void from the Standard Receipts Entry Screen.

Now I have a receipt that has the invoices reversed but not the Chargebacks or writeoffs.
Does anyone know how to do this?
 
I know that this question was posted back in 2002, but I am taking the chance to reopen it to see if someone knows how to resolve it? We have the same issue.

thank you
 
When you try to void a standalone chargeback or write-off and it doesn't work, what steps are you performing, and what error are you receiving?
Which JDE software are you using? (program and version)
 
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