RMA's

sande_gilbert

Member
RMA\'s

We are setting up RMA's in CSMS - what i really need to do is be able to do a credit memo upon the receipt of the defective inventory. We are charging up front so we need to credit when we get the return. I know that is backwards from what the design is - but has anyone else had a requirement like this?

OW SP 16.1 Update 2
NT platform.

thanks
sande
 
Re: RMA\'s

Just so I have scenario correct; you sell something to the customer on a sales order and then you bill them for it. They return the product but they don't want a replacement so you never create a no-charge sales order to ship them new product you only create a PO to get the returned product into stock? In this scenario you could just pay the customer through the AP system. If you set the customer up as a customer and vendor you could actually pay them ( which is a credit ) through the PO and AP system. You should be able to use AP/AR netting to effectively credit their account for the RMA amount

CSMS,MFG,DIST
OneWorld
 
Re: RMA\'s

Are you ready this can get complicated??

In the RMA you will use the SHR line type which will generate both the
Purchase Order to receive the defective stock and it will create the Sales
Order which in our case will be a credit order. The credit order will be
at a hold status 579. Now receive your stock (P4312). Now you have to
some choices:

1)Manually advance the status of your Credit Note (with Speed Status Update
P42040) to 579-580 to print, sales update etc...
2)Do a Mod to receipts program (P4312) that will advance the status of the
OM's related CO to 579-580(upon successful reception of course)
3)There's an RMA report R400502 that will advance the SO/CO status based on
a full receipt of your OM if received within the expected time frame. But
this was designed for receiving and shipping a replacement. I don't think
it helps when creating a credit SO I've never used it.

I've used both options 1 and 2 with different clients.

SET UP YOUR RMA G1742-P40052

1)Assosiate to your RMA doc type R8 (or whatever) your PO version and SO
version
PO Version:Doc 'OM' Line Type 'S'
SO Version:Doc 'CO' Line Type 'Z'

2)Set up line type 'Z' - this needs to be non-stock since you don't want it
to affect inventory levels or commitments when the CO is created.
You will want to check the "edit item master for non-stock" box this will
ensure the item number has been correctly entered AND will get the price
from pricing file apply adv pricing etc....

3)Order Activity Rules: The RMA is going to create both the OM and credit
order CO immediately but if you don't want to release the credit until
after you receive the returned items you need to create a status to hold
your credit order until you want it released.

OM 220-400
Receive OM 400-999

CO 520-579 (where 579 is waiting for receipt status)
Release 579-580
Print Credit 580-620
Sales Update 620-999

4)AAIs - watch you aais they need to be set up carefully since your credit
note's sales update will generate revenu, a/r, AND inventory, cogs entries.
Even though your CO has a non-stock line; if you use "edit item master"
these 4220, 4240 aais get used.

SALE
4220 COGS SO 44444 db 55$
4240 Inventory SO 10000 cr
55$
4230 Revenu SO 55555
cr88$
A/R
db 88$+tx

RETURN
4310 Inventory OM 10000 db 55$
4320 Received not vouchered OM 40000 cr 55$

4220 COGS CO 44444 cr
55$
4240 Inventory CO 40000 db 55$
4230 Revenu CO 55555 db 88$
A/R Credit
cr 88$+tx

Notice I used the CO 4240 in the same account as OM 4320 this prevents
double counting our inventory value and eliminates the OM "recieved not
vouchered entry" which will never be vouchered anyway. (There's no
supplier to pay).

Sean Gilbert
JDEdwards Consultant
PricewaterhouseCoopers
Montreal

Tel: 514.205.5000 x3619
Fax: 450.655.0163



sande_gilbert
<sande_gilbert@ To: Sean Gilbert/CA/MCS/PwC@Americas-CA
yahoo.com> cc:
Sent by: Subject: RMA's
owner-jdelist@j
delist.com


11/08/2001
08:05 PM
Please respond
to jdelist






We are setting up RMA's in CSMS - what i really need to do is be able to do
a credit memo upon the receipt of the defective inventory. We are charging
up front so we need to credit when we get the return. I know that is
backwards from what the design is - but has anyone else had a requirement
like this?

OW SP 16.1 Update 2
NT platform.

thanks
sande


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