Web Sign in Error

We are occasionally getting reports from our users that when they try to sign in the JDE E1 9.0 url, they see an error 'Sign in Error: The JD Edwards security token is invalid. Please try again.'

Usually when they try again, they get in ok. But sometimes, it just keeps getting the same error. Usually clearing the internet cache, cookies, and temp files and rebooting will solve the problem.

But wanted to investigate what the cause and resolution might be. Its only a minor hindrance, but one we would like to get rid of. Any thoughts would be appreciated.

Thanks.

jimmymac,

Which web browser and version are they using?

Internet explorer 8.0

jimmymac,

Have a look at the MTR's for the web client. There are some problems with IE8 with E910 (and I think E9.00 if I remember correctly) (and a fix/work around in the MTRs) in certain circumstances. This may be what your users are experiencing.

Just a thought but this might help.
These settings resolve most of our browser related issues

1. Close all browsers
2. Open IE explorer
3. Click Tools > Internet options
4. Browsing history > settings button
5. Select top radio button =93Every Time I visit the webpage=94 > OK
6. Click security tab > Reset all zones to default > Apply
7. Click Internet zone > Custom Level
8. Automatic prompting for ActiveX controls =3D Enable
9. Download unsigned ActiveX controls =3D Prompt
10. Automatic prompting for file downloads =3D Enable
11. Click OK button
12. Click Privacy tab > uncheck Turn on Pop-up Blocker
13. Make sure the Default button is grayed out > Apply
14. Click the advanced tab >click restore advanced settings > Apply > OK
15. Open Internet Explorer
16. Press the Alt key (Menu bar will appear)
17. Click Tools on the menu bar
18. Click Compatibility View settings
19. Uncheck Include update website list from Microsoft
20. Uncheck Display internet sites in Compatibility View
21. Check Display all websites in Compatibility View
(See below)
22. Click Close
23. Close Internet Explorer

If still having issues we run CCleaner and make sure they have restarted th eir computers recently.

Cody-

In the first time, please verify that you have entry of database in correct way. Please remove all DB entry that's don't use more or are incorrect. This kind of error I had, in OAS/Weblogic server and Local WebClient when tnsnames.ora had incorrect set.

Ps.: Always do a backup of your files, before change it.