Voiding a posted batch

We've been having an issue when our users voide a posted batch whether it's in the same fiscal month or not. The entries on the F0911 appear to be in balance but when I look at the GL distribution, I find an extra line that is causing the issue.

My users are in India so I can't watch what they're doing but their documented procedures are correct. In one case, the extra record was generated with a blank in the 'R V' (reverse/voided) column.

These have all been AP batches.

Any thoughts?

Thanks,
Kelly

Kelly,

Though this may get a better response on the JD Edwards EnterpriseOne Applications forum, could the user(s) be entering a blank line, accidentally, when they void the journal? Maybe just hitting the enter key at an inappropriate time.

Thanks Peter. I copied it to the other forum. I'll try your idea about the blank line.