Processing Options blanked out

Hi All,

From time to time we have major issues in Production when the processing options of an application get blanked out.

Updates (security) to these versions are secured to the users.

I'm not sure if this is happening because of a bug or other reasons such as a session crash.

Trying to capture the issue is impossible - it's only when we start getting numerous helpdesk calls that we realise the affected version needs to be updated from our QA environment.

Has anybody else seen this issue?

We are running ERP8.0 SP23T1 on Unix/Oracle

Thanks,
Matt

Yes, 2 possible reasons I have seen for this behaviour.

1. If the seralization is done for the object(PO data structure) from a generation machnie which does not have the updated or correct specifications as the actual one.

2. If a users attempts to change PO values from a Fat Client that does not have the updated or correct specifications as the actual one.

In these for sure the PO values are blanked out. You can simulate this to see the results.
- Make sure that changes to PO values are made from web client.
- In the case if it has to made from fat client make sure the updated specifications are present
- The serialization machine should always have the updated specifications

Most common reason for this problem is the change in PO template and same not being updated on fat clients.