Excel not available as option when performing import

Hello,

I have an intersting issue, and I can't seem to find the solution. We have a user that was working fine, but started having issues with Office. Office was reinstalled on her computer, and now when she tries to perform an import into EOne, she is only given the CSV option, it doesn't ask for the excel file like it does for the other users..

I have looked and looked and looked for a solution, but I can't find any.

We are on 8.12/8.98.2.0. We use windows/WebSphere 6.1 on our HTML Servers, and Solaris 10 for our app servers. Our Oracle 11G DB is on a Linux RAC.

Matthew

Hi,

I would try to reinstall the active x control (jdeimpexp I think). Any time we have only seen the csv as an option on import re-installing this has fixed it.

Dave