Software licence expiration

Need help. Anybody come across this situation, please share your experience. Our client is running OW Xe without upgrade 1. Message displayed on certain clients workstation 'Software licence will expire in 6 days' So, we called for a latest SPC code which was applied successfully to the server.
However some clients workstation still encounters message that software licence will expire in 6 days. We have tried to reset client security to get new authorization code but message displayed was 'authorization code not available'.
So we tried to install new environment where system will prompt for new authorisation code and we still get the same error message 'authorisation code not available'.
Finally we uninstall the current packages in the client and re-install them. This works fine. But we would like to solve this without the uninstall and re-install option.


Bee Lay

Bee try downloading the document titled 'OneWorld Fat Client Management'
from the download section of jdelist. I've written in some instruction on
the 2 methods that I've used to refresh client licenses.

Coin




Colin Dawes, MSc
City of Guelph
B7332 SP13.1, Oracle 8.1.6, NT 4.0, Fat & WTS

What is the Service Pack Level of XE?

Larry Jones
[email protected]
OneWorld B733.1, SP 11.3
HPUX 11, Oracle SE 8.1.6
SandBox: OneWorld XE SP13

Have you tried renaming c:\jdeauth.dda and jdeauth.xda

Bay Lee,
Yes - we saw this....you must put the code in that JDE gives you on
the Deployment Server and you should be in either the Planner or the DEP
environment when you input the code. This should then replicate down.
If some users still get the message you simply need to click the get
authorization button and all should be well.

Lisa G. Stinebuck
Senior Service Delivery Technician
Logical EBOC Cincinnati
513-412-7950 x1021
[email protected]

It is SP13

Bee Lay

Just rename them to anything. Do they automatically recreate?

I will try this next week.

Thanks,
James





All views are expressly my own and in no way reflect those of my employer.

Just rename them to anything? Do they automatically recreate?

I will try this next week.

Thanks,
James





All views are expressly my own and in no way reflect those of my employer.

The files are recreated.

Tom,

I don't find these files on the workstation and this is a problem I am
having on the workstation. Are these files on the Deployment Server or
Enterprise Server?

Just checking again.

OW Xe B73.3.3 SP14.1 AIX
IBM RS/6000 AIX 4.3.3 Enterprise Server
Oracle DB (including Central Objects)
NT 4.0 Deployment Server
"fat" Win95/Win98 and TSE/Citrix "thin" clients

James Wilson
CNC Consultant








All views are expressly my own and in no way reflect those of my employer.

The jdeauth files should be listed in your root (C:\) directory. If they
are hidden, that may be the cause of your problem. Sometimes JDE will not
update or overwrite hidden files.

Tom,

Sad to say deleting the jdeauth.* files from the root did not resolve the
issue I was having. In fact, these files did not re-create when I attempted
to get logged in.

I am still getting the JDE OW security violation screen when I try to log
in.

Thanks for your information and I would appreciate any more ideas you might
have.



OW Xe B73.3.3 SP14.1 AIX
IBM RS/6000 AIX 4.3.3 Enterprise Server
Oracle DB (including Central Objects)
NT 4.0 Deployment Server
"fat" Win95/Win98 and TSE/Citrix "thin" clients


James Wilson
CNC Consultant



All views are expressly my own and in no way reflect those of my employer.

Re: RE: Software licence expiration

There are numerous things that may be causing this problem.

First you need to check to see that your reauthorization on the deployment server went through okay. You can check this by going to GH9052 and select license usuage application.
Then verify the license counts and expiration date.
If you find the license count are all 0's or that your expiration date is actually 6 days out, your reauthorization did not go through on the deployment server.

Assuming that the license count and exp date are okay....
Next, sign onto a workstation and get to the "software will expire in X days, do you want to set up security".
Click Yes.
Then select "get auth" from the row/form menu ( i can't remember which one). At this point an spc code should fill in the 2 fields on screen. If one of the boxes turns red and you receive an error, check your jde.log. The log will give you some leads on what the problem is.
Basically, when you click on "get auth", you are pulling a license from the jdeclnt files on the dep server/client dir. You may be having issues with security, permissions or a bad path (which will be explicit in the log file). I doubt renaming any of the 6 or 8 security files on the workstation will resolve this specific issue becuase the security files that hold the license date information can only be generated through the "get auth" command (but i've been wrong before!).

In any case, the jde.log file from the 'get auth' action will give you the lead you're looking for.

Let me know if you have any questions...

P.S. Reauthorization on the deployment server is "broken" with sp 14 and 14.1 (bsfn is failing). You must revert back to your previous sp, reauthorize, then put your sp back on.....or update to sp 15 or higher.

Have fun everyone!!

KmX