VickiHedrick
Active Member
In a process that worked until about 3 weeks ago, AR users were able to enter a cash receipt batch, matching invoices, entering discounts and deductions, and if time did not permit, were able to OK the batch, then the next day were able to pull up the amount of unapplied cash and continue with the receipt. In the last couple of weeks, it appears you can no longer get to the unapplied amount to finish matching or any other work on the receipt - users are receiving 'Failure to update F03B13' and sometimes an error to the effect of 'Reverse or void not allowed' and they are definitely not trying to reverse or void anything, simply continue applying the remaining unapplied cash. The only change I am aware of in the AR system is the application of JE9427 to allow entry of a GL receipt and actually be able to fix a problem in the receipt. The ESU was tested in testing environments prior to promoting to production. However, the process of stepping back to apply unapplied cash was not tested (much to our chagrin). The problem seems to exhibit only when a batch has been left overnight - if you start a receipt, match a couple of invoices, OK the batch, post the batch, and go back to the unapplied amount the same day, it appears you can finish the unapplied cash.
We now have 3 batches that cannot be finished, and I can't seem to get any good help from the response line. Any thoughts will be appreciated - thanks in advance.
Coincidently, there has been a full production build since the error started appearing, with no apparent difference.
Vicki Hedrick
ERP8.0
AS/400, DB2, Citrix thin client
We now have 3 batches that cannot be finished, and I can't seem to get any good help from the response line. Any thoughts will be appreciated - thanks in advance.
Coincidently, there has been a full production build since the error started appearing, with no apparent difference.
Vicki Hedrick
ERP8.0
AS/400, DB2, Citrix thin client
