Client not getting license from deploy server

Hi,

I have a client machine that can not get an auth code from the deployment server. Here's what I checked:

1. The user logged into the PC has access to the share.
2. I reinstalled the client without issue
3. Both machines can see each other on the network.
4. The user logged in on the PC has Admin permissions

What am I missing?

Thanks!

Dan

XE SP23, Oracle 9i, W2k3 Deploy Svr

Hi,

Have you got Change permissions on the B7333 share?
And Read/Write NTFS permissions on the Client
subfolder (inside B7333)?

Yes. Full permissions to all directories in the share.

Dan,

If its not security, both the directory and/or share, then what I would try is: copy the deployment server's security files from the \\b7333\client (which is the database) to the root of the c-drive. You'll get an invalid security message, but then you can do the getauth. See if that helps.

John

John,

Still not working. This is quite baffling...

Dan,

Are you getting any error messages on the screen or in any log file (eg. jde.log, jdeinst.log)?

Here are the contents of the JDE.LOG, the install.log was fine.

2492/1820 Wed Nov 02 13:17:08 2005 jdb_ctl.c2763
Starting OneWorld

2492/1820 Wed Nov 02 13:17:15 2005 dbcolind.c133
OCI0000017 - Unable to execute statement for describe - SELECT * FROM DV7333.F98950 WHERE ( UOUSER = :KEY1 AND UOOBNM = :KEY2 AND UOFMNM = :KEY3 AND UOCTRLID = :KEY4 AND UOUOTY = :KEY5 AND UOVERS = :KEY6 AND UOLNGP = :KEY7 )

2492/1820 Wed Nov 02 13:17:15 2005 dbcolind.c140
OCI0000018 - Error - ORA-00942: table or view does not exist

2492/1820 Wed Nov 02 13:17:15 2005 dbinitrq.c841
OCI0000143 - Failed to determine column order - SELECT * FROM DV7333.F98950 WHERE ( UOUSER = :KEY1 AND UOOBNM = :KEY2 AND UOFMNM = :KEY3 AND UOCTRLID = :KEY4 AND UOUOTY = :KEY5 AND UOVERS = :KEY6 AND UOLNGP = :KEY7 )

2492/1820 Wed Nov 02 13:17:15 2005 dbinitrq.c848
OCI0000144 - Error - ORA-00942: table or view does not exist

2492/1820 Wed Nov 02 13:17:15 2005 jdb_drvm.c839
JDB9900168 - Failed to initialize db request

2492/1820 Wed Nov 02 13:17:15 2005 JTP_CM.C1090
JDB9909007 - Unable to obtain driver request handle

2492/1820 Wed Nov 02 13:17:15 2005 dbcolind.c133
OCI0000017 - Unable to execute statement for describe - SELECT * FROM DV7333.F98950 WHERE ( UOUSER = :KEY1 AND UOOBNM = :KEY2 AND UOFMNM = :KEY3 AND UOCTRLID = :KEY4 AND UOUOTY = :KEY5 AND UOVERS = :KEY6 AND UOLNGP = :KEY7 )

2492/1820 Wed Nov 02 13:17:15 2005 dbcolind.c140
OCI0000018 - Error - ORA-00942: table or view does not exist

2492/1820 Wed Nov 02 13:17:15 2005 dbinitrq.c841
OCI0000143 - Failed to determine column order - SELECT * FROM DV7333.F98950 WHERE ( UOUSER = :KEY1 AND UOOBNM = :KEY2 AND UOFMNM = :KEY3 AND UOCTRLID = :KEY4 AND UOUOTY = :KEY5 AND UOVERS = :KEY6 AND UOLNGP = :KEY7 )

2492/1820 Wed Nov 02 13:17:15 2005 dbinitrq.c848
OCI0000144 - Error - ORA-00942: table or view does not exist

2492/1820 Wed Nov 02 13:17:15 2005 jdb_drvm.c839
JDB9900168 - Failed to initialize db request

2492/1820 Wed Nov 02 13:17:15 2005 JTP_CM.C1090
JDB9909007 - Unable to obtain driver request handle

2492/1820 Wed Nov 02 13:17:46 2005 jdb_ctl.c2912
JDB9900812 - Failed to complete Security check

2492/1820 Wed Nov 02 13:17:46 2005 jdb_ctl.c805
JDB4100001 - Failed to validate Env handle

Hi,

Does your client have the Oracle DB client installed?
Is it the right version?

Dan,

I think Sebastian is on the right track. Have you tested your Oracle connection to the JDE database - using SQL Plus for example. Something else to check would be the tnsnames.ora file to ensure it had the correct access specs for the JDE database.

All,

Thanks for your replies. I was able to get it working. Turns out that I needed to reinstall the Planner, SP, and JD12367. Not sure why, but that fixed it.

Thanks again!

Dan