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or as the users tell us its one of the black ones not the cream color one, of course then they ask way they have a monitor and the other guy has a flat panel but that's another problem.
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LOL I feel you man.
Try to defrag the clients. I have notice a huge preformance gain with some fat clients after 1000000000000000s of update packages. I know you are talking web clients, but as mentioned earlier, there is some processing on the client itself.
Also check the usual, realtime virus scaning, as well as system restore option.
Also don't count out the network. You are running an AS/400 make sure ALL duplexing is running the same.
One of my clients is consistantly getting to near sub second response time between screens for ~5 concurnet users(I know, big deal, but they are happy, and this IS an AS/400)