SMTP server error on jobs for a user

We are on OW XE SP23 and have a user that has reported that for a while now, her submitted jobs seem to run very slowly. With most jobs this is just an irritation but with a job like service billing invoicing that generates many many individual jobs it is much more than that.

AFter looking at the jde.log for these jobs we see a series of unusual errors. These are noted below. This is the only user that seems to have this problem and cannot find any setup for her that would cause this. It actually seems to be trying to send her an email. This happens on all jobs, Service Billing, AP, AR, GL, everything. And only for this one user.

Any thoughts would be appreciated.

SMTP_ParseServerResponse : The SMTP server returned an error
Response from the SMTP server is <550 5.7.1 <[email protected]>... Relaying denied

Leaving JDE_SendEMailSMTP with an error return code : <45>

This looks like your problem:

Relaying denied

Check with your Messaging System Administrator. The issue looks to be that they've disallowed remote hosts from relaying mail through port 25. They may have a list of servers allowed to do this...if so, add the client/servers you need for JDE to the list. If not, bang their heads against the wall until they submit to your will.

Usually - SMTP Relaying Issues are due to some form of Security Authentication. The SMTP Server/service requires authentication of one form or another or requires the client to be 'known' to it - either by alias or ip...

Ask your Mail-Dude how he's gonna resolve it?

(db)

It sounds like this user has mail notifications enabled in the Email preferences.

P012501/Form|Employee Mailboxes/Find AB entry of user in question/Preferences

If you are not using email notifications, the email preference should be blank. If you are using email notifications, make sure your SMTP admin allows relaying from the enterprise server IP address. If they tell you that cannot be done, tell them that accounting insists that it be done and that they are risking the collapse of the whole enterprise just because that insist on being the BOFH. Then, once you have successfully gotten your way and forced the uppity mail admin to bend to your will, make sure you remind them that the sysadmin for an ERP system makes more money than they do.