DSauve
Legendary Poster
Customer Website \"improvement\"???
I see today that the PeopleSoft Customer Website integration has been completed, as PS announced. The new single signon is nice, but look at what else they claim as an enhancement:
"Access to completed SARs only. Information about your reports in process is available from the case detail, and your Global Support Center analysts will provide notification when your fix is available."
Now I don't know about everyone else's experiences thus far, but I'm finding that the case detail has almost nothing in it about how the issue is progressing. At least the SAR gave a status to show where the issue was at.
Add this to the list of gripes to bring up at Connect!
I see today that the PeopleSoft Customer Website integration has been completed, as PS announced. The new single signon is nice, but look at what else they claim as an enhancement:
"Access to completed SARs only. Information about your reports in process is available from the case detail, and your Global Support Center analysts will provide notification when your fix is available."
Now I don't know about everyone else's experiences thus far, but I'm finding that the case detail has almost nothing in it about how the issue is progressing. At least the SAR gave a status to show where the issue was at.
Add this to the list of gripes to bring up at Connect!