Warranty Entitlement in CSMS

debopam

Member
I got multiple lines in a service contract for a customer. I need to create a billable service order outside warranty period with an install base record set accordingly. But when I create request (P17501), it picks up 1st entitled line from service contract which is not relevant for this service. As a result it becomes entitled within warranty and I am not able to bill. Any suggestion on this.

Debopam
 

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