Acrobat Default Printer

Citrix users are receivng an intermittent error when attempting to print a file. The error states to "Please use the control panel to select a default printer". We have a Citrix farm with three servers and this is an intermittent problem. Does anyone have any ideas of the problem and how to resolve it?

I'm atttaching a screen print of the error.

Thanks,
Bill

If the problem is what it says it is, you can use my freeware utility to
change the users' default printers from their login scripts:
http://members.optushome.com.au/apastuhov/set_default_printer.htm

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Alexander Pastuhov
Pastuhov Consulting Pty. Ltd.
E-Mail: [email protected]
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----- Original Message -----
From: "wloban" <[email protected]>
To: <[email protected]>
Sent: Saturday, September 06, 2003 8:39 AM
Subject: Acrobat Default Printer


file. The error states to "Please use the control panel to select a
default printer". We have a Citrix farm with three servers and this is an
intermittent problem. Does anyone have any ideas of the problem and how to
resolve it?
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Bill your no default printer message is due to the CITRIX server not having a compatable print driver to match the users local default printer. There is an outside chance that the problem is that the printer is not auto configing on the CITRIX server also.

This is a bitch to debug when you have 40 servers. We also have more problems on our Japanese CITRIX servers than we do on our English/Western european servers.

Hope this helps.

Tom

Bill,
I have the same intermitant problem. It seems that the Citrix servers simply do not map the client printers when they log on. I have them log off and then back on and Citrix usually picks up the printers the second time around.
If you find a solution to this please post it.
Regards,
Dave

There is a file called wtsuprn.inf located in the %systemroot%\system32 directory. Check out wtsuprn.txt for a sample of how the file should look when created. This file is the printer redirect file and allows you to map a printer to another print driver, in case the drivers for the printer in question are not automatically installing on any given TSE. In our case, we do not allow remote users to map non-network printers when logging in to the Citrix server. Also, we don't allow remote print drivers to be installed on the fly due to the servers tendency to reboot spontaneously when it prints through a driver that is not 100% Terminal Server compatible. So, you really need to thoroughly test your print drivers and any new print drivers that you come across before installing them on your TSE's. If you find that one driver works and another does not, you can attempt to use the redirect file to map the remote printer whose driver is not located on the TSE to a driver that is and is known working. In practice, this file should be identical on all servers. Obviously, very easy to maintain when you only have a few TSE's, but over 5 or 10 and you will want to have a central copy of the file that you can distribute to all servers via a batch deployment.

Charles