Funniest Response Line Comments...

ok - theres a prize for recounting the funniest response line comment from JD Edwards. They must be real comments.

Today I called JD Edwards - asked for an SPC Code:

Response Line Person - is this for deployment or for demo
Me - Deployment
RLP - is this for coexistence ?
Me - yes
RLP - What platform would that be on
Me - What platform do you think it would be on
RLP - I'm sorry, Response Line People are not as technically astute as consultants you know...

Funny, how about funny customer comments? I had a customer (when I was on
the response line years ago), who called to complain that one of our purge
programs
wasn't working. I asked him if he had a joblog he could send me and he said
no. I said, "Well, you're not giving me much to work with." He said,
"That's okay, that
file was empty anyway."

Andy Klee
www.JDEtips.com





Andy Klee
www.JDETips.com

Mine was almost as good..."what operating system are you using?", OS/400
V4R5, "what platform are you running?", hmmmmm, let me think about that
one, well, I'm not sure, the server is a big cube looking thing, black,
and it has a CD player in it...but I'll be darned if I can find the
keyboard or mouse cable coming out the back of it....


J-
On Mon, 17 Mar 2003 12:42:35 -0800 (PST) altquark <[email protected]>
writes:

Today I called JD

Response Line Person - is this for
Me - Deployment
RLP - is this for coexistence
Me - yes
RLP - What platform would that be on

Thought I should

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OK - a serious point so we can lay this to rest. There is a lot of ignorance about the role and abilities of JDEdwards GCS (aka "Response Line"). I have worked there. Believe me. Just follow these guidelines and you cannot go wrong:

Rule 1: NEVER rubbish R/L. They are your last, best hope. It is unprofessional, discourteous and counter-productive.
Rule 2: See it from THEIR point of view. You don't always get directly through to the expert in your area. They might be on the phone. You may just get a Coordinator who can't tell the difference between an AS400 and an ATM. Just give them everything they ask for, be patient, and someone will call you back.
Rule 3: LEARN how to use the system. If you can quickly escalate your issue to the RIGHT Consultant you can get fantastic help. They can also manage your issue for you from the JDE side of things. They are a "force-multiplier" (to use military parlance). Just be nice to them.

After a while you find you get to know those guys/gals on the phone my their first name. They are people too. They get to know you and things get easier the more familiar you are with them. I am now at the point where they pass my problems directly to an expert just because it is me and they know my reputation. Patience gets results.

Good points Mark that are well taken.

The one sad/humorous part of your post is that you've HAD to call so ofen that all these people know you by name

Cheers,

Mark

I think you win the prize personally

"get to know those guys/gals on the phone by my first name....they pass my problems directly to an expert just because it is me..."

hee hee - that one was even more funny than yesterday....they know you by your first name ? Pass you to an "expert" each time ?

ok - don't take these kind of posts personally - forums such as JDE List not only provide an excellent resource for specialists and customers to "meet" - but they also provide a vent for some of the frustrations from the big brother corporation that charges us 18% of license fees annually.

"The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function."
F. Scott Fitzgerald (1896 - 1940)