Urgent! can not print in OW B7322

Hi.

I am using OW B7322 with SP 12.1 in Win NT 4.0 , SQL 7.0 environment. We are
using Compaq server running for 3 years w/o any problem. recently we are
moving to a new server, a new compaq server. the installation is excatly as
we did three years ago. but we can not print, the debug log shows that "can
not contact printer", we have checked the printer in JDE, in Win NT.
everything is fine. but the problem will comes out when generating reports
in Server. enquiry is OK.

is there any one know about the solution? maybe we missed one step in setup.
we did put in the IIS 3.0, Acrobe reader 3.01, VC++ 6.0 .

THANKS & BEST REGARDS

Sunny Hu
Chief IT Manager
PICO ART INTERNATIONAL PTE LTD
20 KALLANG AVE
PICO CREATIVE BUILDING
SINGAPORE 339411
Tel: 65-62905647
Fax:65-62905887
Mobile: 98513901



This e-mail is only intended for the person(s) to whom it is addressed and
may contain confidential information. Unless stated to the contrary, any
opinions or comments are personal to the writer and do not represent the
official view of the company. If you have received this e-mail in error,
please notify us immediately by reply e-mail and then delete this message
from your system. Please do not copy it or use it for any purpose, or
disclose its contents to any other person. Thank you for your cooperation.

Hi Sunny!

A few questions :

Have you installed your former printers on the Control Panel of your server?
Does JDE Domain user have printing rights on them? (I assume that JDE
services are running
with JDE domain account)

Sebastián Sajaroff
Grupo ASSA
Argentina

Hi Sunny

Long time since we chatted last !

Check the printer name exactly - it is case dependent. I would also strongly recommend NOT using any spaces in describing the printer.

Log int to the same account that the jde services are running as.

Take a text file with one word in it, like "test" in text.txt

from your NT command line in the directory where the file is, type:
copy test.txt \\printerServerName\printerShareName
if it fails for reasons of not being able to attach to the print queue for security / domain /networking reasons, then fix this first.

Note that if you have a PostScript printer, and you get this test to the printer, nothing will come out. If you have a PCL printer, hitting offline and formfeed should eject a page with "test" on it.

If you CAN get the file to the queue, but jde still can't see it, perhaps you should enter a call with JDE?

Dear Sebastian

Yes. we did and granded the users for the print rights.

THANKS & BEST REGARDS

Sunny Hu
Chief IT Manager
PICO ART INTERNATIONAL PTE LTD
20 KALLANG AVE
PICO CREATIVE BUILDING
SINGAPORE 339411
Tel: 65-62905647
Fax:65-62905887
Mobile: 98513901

This e-mail is only intended for the person(s) to whom it is addressed and
may contain confidential information. Unless stated to the contrary, any
opinions or comments are personal to the writer and do not represent the
official view of the company. If you have received this e-mail in error,
please notify us immediately by reply e-mail and then delete this message
from your system. Please do not copy it or use it for any purpose, or
disclose its contents to any other person. Thank you for your cooperation.

Dear Mr. Steel

Thanks a lot.

THANKS & BEST REGARDS

Sunny Hu
Chief IT Manager
PICO ART INTERNATIONAL PTE LTD
20 KALLANG AVE
PICO CREATIVE BUILDING
SINGAPORE 339411
Tel: 65-62905647
Fax:65-62905887
Mobile: 98513901

This e-mail is only intended for the person(s) to whom it is addressed and
may contain confidential information. Unless stated to the contrary, any
opinions or comments are personal to the writer and do not represent the
official view of the company. If you have received this e-mail in error,
please notify us immediately by reply e-mail and then delete this message
from your system. Please do not copy it or use it for any purpose, or
disclose its contents to any other person. Thank you for your cooperation.