Reverse Ship Confirm

We have a situation where we want to be able to continue to deplete inventory at ship confirm. (Many reports and planning processes depend on this) Several times a month, a customer will cancel or change the order after it has been ship confirmed. We are looking for a way to reverse the shipment once the inventory flag is set without creating an RMA and issuing a credit. Anybody know any tricks in this area?

Only if the order has not been invoiced and run through sales update. You
can add a negative line to the order to zero out the previous shipment, and
run it through sales update. That will have the total effect of zero
shipped. If other items are on the order, you can summarize the two lines
that cancel out with invoice print summarization.

Otherwise, there's no way to reverse a ship confirm. You don't have to
create an RMA if all you want to do is create a credit order from history.

Andy Klee
www.JDETips.com

Re: RE: Reverse Ship Confirm

Thanks Andy, we have done the negative line thing, but it upsets our Accounting Group!

RE: RE: Reverse Ship Confirm

Can you explain the accounting problem?

We have a similar situation where we ship a load but when the container gets to the gate, they may find an equipment problem. We don't want to do a credit because the container never physically shipped.

We set up an order type that will reverse the signs. This order type does not create a shipment. We assign the lot and run the pick. We then do an inventory ship confirm (P4205) only. That will put the quantity back into inventory. This can ONLY be done as long as freight update hasn't run.

The final step is to cancel the sales order line and shipment from the original order. You may have security issues to address with this step since you wouldn't normally want anyone to cancel an order after ship confirm.

It's not the cleanest process but it accomplishes what we want without doing credits. Hope it helps.