Workflow Not Retrieving

[eriley]

We have one workflow that does not want to send an email out. All other workflows work/send the email. Below is the log from the one that is not working. The issue that we see is the fact that the "myEmailAddress:" is blank <>. When a workflow works correctly it retrieves this information and we believe it gets it from the jde.ini file in the JDEMAIL section. Not sure why for this one workflow only, it is not retrieving anything.

Jan 28 10:30:39.860953 jdesmtp.c943 - 819430/1 MAIN_THREAD (GENTEXT)Entering sendMimeMsgOnSMTPImpl

myEmailAddress: < >

emailSubject: <myInland Order Acknowledgement>

contentType: <text/html>

numAttachments: 0

recipients: <[email protected]; [email protected]>

cc: <(null)>

bcc: <(null)>

toHeader: <[email protected]; [email protected]>

ccHeader: <(null)>

Jan 28 10:30:39.862467 jdesmtp.c1501 - 819430/1 MAIN_THREAD (GENTEXT)Leaving sendMimeMsgOnSMTPImpl with return code value: <44>

Jan 28 10:30:39.862480 jdesmtp.c1516 - 819430/1 MAIN_THREAD Leaving sendMimeMsgOnSMTPImpl with an error return code : <44>

Jan 28 10:30:39.862529 jdemosmtp.c408 - 819430/1 MAIN_THREAD SendMediaObjectOnSMTP : Failed in sendMimeMsgOnSMTP

Jan 28 10:30:39.862566 jdemsg.c1317 - 819430/1 MAIN_THREAD DoSendMessageSingleWithPref : Failed to send message via TRANSPORT_SMTP

Any help or suggestions would be appreciated and thanks in advance

8.12
8.98.31
Oracle/Unix

 

[Chan Rana]

eriley,
If you are sure that the email address is retrieved correctly then the issue is its not getting passed thru data structure to the function. Check if the DS has any issue you can clone the WF and try to modify this step to see if that resolve the issue.
Hope this helps.

Chan