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User-submitted UBE always in W status



I have a single user defined as other users (i.e. no user account batch queue assigned, only at the role-level). They submit UBEs as others but ever UBE they submit goes immediately to W status and never executes. Other users with the same role do not have this issue. I am hoping this rings a bell with someone else on this forum as to "why?" and how it can be remedied. Thank you.

JDE 9.2
Did you check the proxy user id between the two user accounts , are they are same or different , try making them same and see .Have you tried wiping off this ID and creating new id , associate with roles new security and then does it work ?