E9.2 User Gets a blank screen after logging into JDE E920.

[mikhail]

JDE E920

As soon as the user enters the user and password and logs in, he/she gets a blank screen.
Only 2 users have this issue. It works fine for everyone else. These users only have this issue logging into DV, PY works fine.
They tried using a different browser, cleared cache, but the problem persists. Was wondering if anyone on here has any ideas of why this is happening?

 

[jean_driscoll]

What do the logs say?
Does the user belong to any roles that are not allowed in DV?
When the user clicks on Navigation, does she see menu items?

 

[mikhail]

The user tried with *ALL and sysadmin and gets the same white screen. When the user clicks on navigation, the menu items appear but when she selects a memu option and clicks on it, it gives a blank screen again.
I see this error in the logs:
13 Aug 2024 15:29:51,153[SEVERE][RUNTIME]AIS Proxy Caller - AIS Login Failure java.lang.Exception:
13 Aug 2024 15:29:54,389[SEVERE][MAFLETCONTAINER]An error occured calling maflet E1Menu render method for the httpMafletContainer. com.peoplesoft.e1.container.MafletException

 

[DaveWagoner]

Try Jean's first. My suggestions deal with machine-specific potential differences

Have the user log in to DV on a different machine. If that works, then try the following:

Update machine to current - browser, OS, java
Reboot machine
Open a browser window and only a browser window, disable all browser extensions, clear cache/cookies/browsing history, close the browser
FlushDNS https://www.freecodecamp.org/news/f...s-with-the-windows-ipconfig-flushdns-command/
Open a browser window, open a new browser window in incognito / inPrivate mode, then try

 

[MFreitag]

What is your Tools Release?
Can the user login via development client?

 

[DaveWagoner]

ohhh I've seen the maflet error before let me see if I took any notes

 

[MFreitag]

Also, bring up the developer tools in your browser when logging in and under the network tab see if there's anything of interest

 

[Neal Scarr]

Also check if the affected users have any "H" (Configurable Home Page) F00950 security records.

 

[Tim Boatwright]

I have seen corrupt favorites produce this issue in the past.