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Support(?) Line!

scott_parker

Reputable Poster
I used to respond to the customer surveys. They stopped sending them to me. Guess they did not like my responces.

Scott Parker
Grote Industries, LLC.
WorldSoftware Version 8.1.2 AS/400 V4R5
 

MGrejtak

Member
This message is in MIME format. Since your mail reader does not understand
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I agree about the "can't duplicate the problem" comment. It is almost as if
JDE is saying. If it happened to you, and not us, there is most certainly
something that you are doing to cause it, so we won't take the time to look
at the code and even determine if your situation is possible! I have thrown
up my arms many times in frustration after I was told that my call was being
closed because the problem can't be duplicated!

Michael Grejtak
Mfg. Systems Analyst
Manufacturing/Inventory/Raw Materials
Hancor, Inc.
(419)424-8253

>
 

lespin

Member
Is there anything more important for these guys to do than waste all this
time critizicing something that they can't fix.?

----- Original Message -----
From: "wayne severson" <wayne.severson@grote.com>
To: <jdeworldml@jdelist.com>
Sent: Tuesday, February 20, 2001 11:34 AM
Subject: RE: Support(?) Line!


WELCOME TO THE WONDERFUL WORLD OF VOICE MAIL TAG. YOU MAY TRY HAVING THEM
E-MAIL A RESPONSE TO YOU WHEN AND IF IT IS POSSIBLE TO LEAVE ADEQUATE DETAIL
ABOUT YOUR PROBLEM.




--------------------------
To view this thread, visit the JDEList forum at:
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902
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SDurfee

Member
I was only getting surveys for the calls that took a VERY short time. I
never received one for a particularly hard problem.
 

goden

Member
CAN WE USE THIS TO SOLVE PROBLEMS - IF WE HAVE A PROBLEM WITH THE SUPPORT
LINE THEN LET'S TELL JDE and NOT WASTE EVERYONE'S TIME AND FILLING UP OUR
EMAILS - I DON'T WANT TO BE HARSH BUT AREN'T WE PROFESSIONALS - PLEASE
STOP - THANKS

----- Original Message -----
From: "lespin" <lespin@gatsby.com>
To: <jdeworldml@jdelist.com>
Sent: Tuesday, February 20, 2001 1:07 PM
Subject: Re: Support(?) Line!


> Is there anything more important for these guys to do than waste all this
> time critizicing something that they can't fix.?
>
> ----- Original Message -----
> From: "wayne severson" <wayne.severson@grote.com>
> To: <jdeworldml@jdelist.com>
> Sent: Tuesday, February 20, 2001 11:34 AM
> Subject: RE: Support(?) Line!
>
>
> WELCOME TO THE WONDERFUL WORLD OF VOICE MAIL TAG. YOU MAY TRY HAVING THEM
> E-MAIL A RESPONSE TO YOU WHEN AND IF IT IS POSSIBLE TO LEAVE ADEQUATE
DETAIL
> ABOUT YOUR PROBLEM.
>
>
>
>
> --------------------------
> To view this thread, visit the JDEList forum at:
>
http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=0&Board=W&Number=5
> 902
> *************************************************************
> This is the JDEList World Mailing List.
> Archives and information on how to SUBSCRIBE, and
> UNSUBSCRIBE can be found at http://www.JDELIST.com
> *************************************************************
>
>
> *************************************************************
> This is the JDEList World Mailing List.
> Archives and information on how to SUBSCRIBE, and
> UNSUBSCRIBE can be found at http://www.JDELIST.com
> *************************************************************
>
>
>
>
>
>
> --------------------------
> To view this thread, visit the JDEList forum at:
>
http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=0&Board=W&Number=5
923
> *************************************************************
> This is the JDEList World Mailing List.
> Archives and information on how to SUBSCRIBE, and
> UNSUBSCRIBE can be found at http://www.JDELIST.com
> *************************************************************
>
>
 

sraisor

Member
Who voted you moderator? And who's "wasting time and filling up our emails"
now? How hard is it for you to hit the delete key or if it really bothers
you - unsubscribe?

Steve Raisor
----- Original Message -----
From: "goden" <GOden@neptco.com>
To: <jdeworldml@jdelist.com>
Sent: Tuesday, February 20, 2001 5:01 PM
Subject: Re: Support(?) Line!


> CAN WE USE THIS TO SOLVE PROBLEMS - IF WE HAVE A PROBLEM WITH THE SUPPORT
> LINE THEN LET'S TELL JDE and NOT WASTE EVERYONE'S TIME AND FILLING UP OUR
> EMAILS - I DON'T WANT TO BE HARSH BUT AREN'T WE PROFESSIONALS - PLEASE
> STOP - THANKS
>
> ----- Original Message -----
> From: "lespin" <lespin@gatsby.com>
> To: <jdeworldml@jdelist.com>
> Sent: Tuesday, February 20, 2001 1:07 PM
> Subject: Re: Support(?) Line!
>
>
> > Is there anything more important for these guys to do than waste all
this
> > time critizicing something that they can't fix.?
> >
> > ----- Original Message -----
> > From: "wayne severson" <wayne.severson@grote.com>
> > To: <jdeworldml@jdelist.com>
> > Sent: Tuesday, February 20, 2001 11:34 AM
> > Subject: RE: Support(?) Line!
> >
> >
> > WELCOME TO THE WONDERFUL WORLD OF VOICE MAIL TAG. YOU MAY TRY HAVING
THEM
> > E-MAIL A RESPONSE TO YOU WHEN AND IF IT IS POSSIBLE TO LEAVE ADEQUATE
> DETAIL
> > ABOUT YOUR PROBLEM.
>
 

MGrejtak

Member
This message is in MIME format. Since your mail reader does not understand
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I agree about the "moderator" comment. How many times have we beat other
issues to death? This one is no different. It was made to look worse than
it really was because of the problem with the list server that caused some
messages to show up 2 or 3 times. I think people have their right to voice
their opinion on any JDE topics. Besides, sometimes criticism brings about
change, even though in this case the chances are slim. Perhaps some people
found a better way to handle this than others, so sharing opinions is not
doing any harm here.

Michael Grejtak
Mfg. Systems Analyst
Manufacturing/Inventory/Raw Materials
Hancor, Inc.
(419)424-8253
>Who voted you moderator? And who's "wasting time and filling up our
emails"
>now? How hard is it for you to hit the delete key or if it really
bothers
>you - unsubscribe?

>Steve Raisor


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<TITLE>RE: Support(?) Line!</TITLE>
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<FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">I agree about the =
"moderator" comment. How many times have we beat other =
issues to death? This one is no different. It was made to =
look worse than it really was because of the problem with the list =
server that caused some messages to show up 2 or 3 times. I think =
people have their right to voice their opinion on any JDE =
topics. Besides, sometimes criticism brings about change, =
even though in this case the chances are slim. Perhaps some =
people found a better way to handle this than others, so sharing =
opinions is not doing any harm here.</FONT></P>



<FONT FACE=3D"Garamond">Michael Grejtak</FONT>

<FONT FACE=3D"Garamond">Mfg. Systems Analyst</FONT>

<FONT FACE=3D"Garamond">Manufacturing/Inventory/Raw =
Materials</FONT>


<FONT FACE=3D"Garamond">Hancor, Inc.</FONT>

<FONT FACE=3D"Garamond">(419)424-8253</FONT>
<UL>


<FONT SIZE=3D1 FACE=3D"Arial">></FONT><FONT SIZE=3D2 =
FACE=3D"Arial">Who voted you moderator? And who's "wasting time =
and filling up our emails"</FONT>

<FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">></FONT><FONT =
SIZE=3D2 FACE=3D"Arial">now? How hard is it for you to hit the =
delete key or if it really bothers</FONT>

<FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">></FONT><FONT =
SIZE=3D2 FACE=3D"Arial">you - unsubscribe?</FONT>
</P>



<FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">></FONT><FONT =
SIZE=3D2 FACE=3D"Arial">Steve Raisor</FONT>
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goden

Member
This will be my last message - Steve - if you have a problem you have my
phone number and we can discuss off line - 401-722-5500 ext 167 - again - as
for the debates about support line - take them up with JDE - thanks for your
attention

----- Original Message -----
From: "sraisor" <sraisor@earthlink.net>
To: <jdeworldml@jdelist.com>
Sent: Wednesday, February 21, 2001 7:56 AM
Subject: Re: Support(?) Line!


> Who voted you moderator? And who's "wasting time and filling up our
emails"
> now? How hard is it for you to hit the delete key or if it really bothers
> you - unsubscribe?
>
> Steve Raisor
> ----- Original Message -----
> From: "goden" <GOden@neptco.com>
> To: <jdeworldml@jdelist.com>
> Sent: Tuesday, February 20, 2001 5:01 PM
> Subject: Re: Support(?) Line!
>
>
> > CAN WE USE THIS TO SOLVE PROBLEMS - IF WE HAVE A PROBLEM WITH THE
SUPPORT
> > LINE THEN LET'S TELL JDE and NOT WASTE EVERYONE'S TIME AND FILLING UP
OUR
> > EMAILS - I DON'T WANT TO BE HARSH BUT AREN'T WE PROFESSIONALS - PLEASE
> > STOP - THANKS
> >
> > ----- Original Message -----
> > From: "lespin" <lespin@gatsby.com>
> > To: <jdeworldml@jdelist.com>
> > Sent: Tuesday, February 20, 2001 1:07 PM
> > Subject: Re: Support(?) Line!
> >
> >
> > > Is there anything more important for these guys to do than waste all
> this
> > > time critizicing something that they can't fix.?
> > >
> > > ----- Original Message -----
> > > From: "wayne severson" <wayne.severson@grote.com>
> > > To: <jdeworldml@jdelist.com>
> > > Sent: Tuesday, February 20, 2001 11:34 AM
> > > Subject: RE: Support(?) Line!
> > >
> > >
> > > WELCOME TO THE WONDERFUL WORLD OF VOICE MAIL TAG. YOU MAY TRY HAVING
> THEM
> > > E-MAIL A RESPONSE TO YOU WHEN AND IF IT IS POSSIBLE TO LEAVE ADEQUATE
> > DETAIL
> > > ABOUT YOUR PROBLEM.
> >
>
>
>
>
> --------------------------
> To view this thread, visit the JDEList forum at:
>
http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=0&Board=W&Number=5
966
> *************************************************************
> This is the JDEList World Mailing List.
> Archives and information on how to SUBSCRIBE, and
> UNSUBSCRIBE can be found at http://www.JDELIST.com
> *************************************************************
>
>
 

nanda

Member
Maybe we can separate out these "opinion" messages into another list, so we
can choose whether to receive them or not. The existing World List could
then concentrate on JDE World issues.

Eric - would this be possible?

Regards
Nanda

>
 

Graham_Aberdein1

Active Member
I agree that there is a need for both exchanges of information between JDE
customers and also "opinions" concerning JDE software and support.

A separate list for "opinions" is an idea although there may be times when
it is hard to choose whether a comment is informational versus opinionated.

As long as we don't coin a new opinion list the "whine list" (my sorry
attempt at humour!!).

Graham G. Aberdein
Clarica
(519) 885-2897
email: graham.aberdein@clarica.com
A7.3 cum11 (G/L, A/P, F/A)
 

scott_parker

Reputable Poster
This topic will die down soon enough.
I disagree with the need to set up a new "List".
The WHOLE list is Opinions.
My Opinion about Your Problem. Etc etc.



Scott Parker
Grote Industries, LLC
mailto:scott.parker@grote.com





Scott Parker
Grote Industries, LLC.
WorldSoftware Version 8.1.2 AS/400 V4R5
 
Re: RE: Support(?) Line!

I just want to say that I am glad that everyone is voicing their opinion here because just yesterday I told my JDE account rep about this site and she is going to be monitoring it. Thanks and keep up the good work.

Mohawk Industries, Inc.
running JDE A7.3 Cume 11, AP,GL,AP,PO,IN...
 

Suni

Active Member
RE:

I'd suggest you check out the Knowledge Garden's Breaking News section.
There are several issues related to incorrect records in the F0902 and
several other subsystem files, with instructions on how to find and fix
them. Specifically, the one I am thinking about is dated 2/11/00 -
Incorrect Records in Payroll, Job Cost, Purchasing and Fixed Assets, doc ID
# WFN-00-0009.

Since you have no programmer, I assume you have few mods, if any. Any
chance you can upgrade to cume 12? You will still need to clean up your
data, but you may be able to avoid other Y2k problems this way. (Yes, they
are still occurring!)
 

kennyg

Member
It has been my experience, that they are pretty good about calling back fairly quickly. You cant tell them to put a rush order on it. I dont know, maybe I have just been lucky.

Kenny Gravitt
Fourseasons
1801 Waters Ridge Dr.
Lewisville, TX 75057
A73.3 Cumm12X3
 

ErpRob

Well Known Member
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You need to be honest. If it is really important ask for a rush. And they will take care of you. But not everything is a rush. If you abuse it, I'm sure your account will be flagged.

I always try to indicate the priority and when it has been really important I get the best help and you can tell they try. When its a low PTY I do not expect a quick call. This is
they way it should be to be fair for everyone..

Rob

kennyg wrote:

> It has been my experience, that they are pretty good about calling back fairly quickly. You cant tell them to put a rush order on it. I dont know, maybe I have just been lucky.
>
> Kenny Gravitt
> Fourseasons
> 1801 Waters Ridge Dr.
> Lewisville, TX 75057
> A73.3 Cumm12X3
>
> --------------------------
> Visit the forum to view this thread at:
> http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=W&Number=6086
> *************************************************************
> This is the JDEList World Mailing List.
> Archives and information on how to SUBSCRIBE, and
> UNSUBSCRIBE can be found at http://www.JDELIST.com
> *************************************************************

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<html>
You need to be honest. If it is really important ask for a rush. And they
will take care of you. But not everything is a rush. If you abuse it, I'm
sure your account will be flagged.


I always try to indicate the priority and when it has been really important
I get the best help and you can tell they try. When its a low PTY I do
not expect a quick call. This is they way it should be to be fair for everyone..


Rob


kennyg wrote:
<blockquote TYPE=CITE>It has been my experience, that they are pretty good
about calling back fairly quickly. You cant tell them to put a rush
order on it. I dont know, maybe I have just been lucky.


Kenny Gravitt

Fourseasons

1801 Waters Ridge Dr.

Lewisville, TX 75057

A73.3 Cumm12X3


--------------------------

Visit the forum to view this thread at:

http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=W&Number=6086

*************************************************************

This is the JDEList World Mailing List.

Archives and information on how to SUBSCRIBE, and

UNSUBSCRIBE can be found at http://www.JDELIST.com

*************************************************************</blockquote>
</html>

--------------FDEE8251BE4D6E604E5840D7--
 

kennyg

Member
I always tell them honestly if I have a real problem that needs to be rushed. I dont call everything a rush. I wouldnt ever do that. I'm always fair

Kenny Gravitt
Fourseasons
1801 Waters Ridge Dr.
Lewisville, TX 75057
A73.3 Cumm12X3 V4R4M0
 
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