Staffing?

JimMiller

Member
Hi folks.

We are trying to compare our staffing to comparable installations. We are on OneWorld B7334, and are running A/P, A/R, F/A, G/L, (Decentralized) Purchasing, Budget, Warehouse/Inventory, and interfacing data from about 12 external sources.

We have moderate customization.

Our hardware consists of an AS/400, Windows deployment server, and two Citrix boxes.

We have approximately 400 users whose security must be maintained individually - no groups (did I mention decentralized purchasing?), and we are responsible for all aspects of the system, including end-user application support.

None of our users write reports, but some can change versions.

I realize there are many other intangibles not covered in this post, but assuming that each full time employee assigned to support the technical (CNC) and functional (security, users, report writing, etc) aspects of the system are able to work on it about half their time, how many people would you expect to see staffing this environment?

Thanks in advance for your feedback.
 
"but assuming that each full time employee assigned to support the technical (CNC) and functional (security, users, report writing, etc) aspects of the system are able to work on it about half their time"

Jim,

divide my estimate however you want. FTEs (full time equivalents) to support that user base would range from 2 - 6 people, depending on a number of factors including:
- Overall system stability (what % of time is spent fire fighting)
- How often you apply ESUs and build packages
- use of Web Clients
- Organizational volatility (reorgs, hiring and firing, etc)
- Tools used for report writing and number/type of user requests for reports
- Upgrade plans
- Presence/quality of user "experts" in each functional area

For roughly 130 users on fat clients (1 Terminal Server) with sales, mfg/MRP/CRP, purchasing, and full financial suite we have 2 FTEs. These handle CNC, Security, Programming, Report Writing, upgrades, application support to end users, and DBMS management. Environment is stabilized, ESUs are rare, update packages on schedule of 1 every 2 weeks. Organizational volatility is low. Security requirements are relatively uncomplicated - for the most part we use groups. 95% of report writing handled by Crystal Reports.

On the one hand you have a much smaller application base to support than we do, on the other hand your user base is nearly 4 times larger.

FWIW,
 
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