Ship Confirm with Zero qty on line

[Chan Rana]

To all Sales functional gurus, We have scenario in E1 9.0 where we have a ship confirm with zero quantity on an order line. This creates a blank line or information in XML from the Originating External system since this item was not loaded and hence has lot & other info blank (if the item is lot coded). We cancel the remaining qty on order line. JDE will still expect a lot# on ship confirm line even though the qty is zero.

I want to check what others are doing to resolving this issue and any other better alternative to handle this like Cancel lines during Sales update etc. Any thoughts?.


Thanks,
Chan

 

[mdalton]

Chan, are you using different line types on the order, or are they all the same?

 

[Chan Rana]

No they would be same line type.

Chan

 

[mdalton]

What is the purpose of the zero quantity line? I'd switch it up to utilize line types.

 

[Chan Rana]

For some reason if the Warehouse decide not to ship that item on order they would keep it zero. The line qty would get cancelled on Ship confirm.

Chan