• Introducing Dark Mode! Switch by clicking on the lightbulb icon next to Search or by clicking on Default style at the bottom left of the page!

Select Application Failure Header Label form

sheeba

Reputable Poster
Does anyone know when we get to see this form ? We are running a custom Application and off and on we get a form with title 'Select Application Failure Header Label' on it .

Any insights why we get this and how to solve this issue?
 

David Robertson

Reputable Poster
We get this on occasion, mainly with AP voucher entry.

My research at Oracle on this shows in previous versions of E1 it was to do with the update of the AP transaction being done asynchronously and the GL transaction being done synchronously, and the user hitting OK on the GL transaction before the AP transaction was completed.
This does not seem to strictly apply to E9.1, as the whole way it handles asynchronous processing on the OK button has changed, but it may be worth checking with the users if they are pressing OK on the second (GL) screen quite quickly, or if the system was performing particularly badly at the time.

Another possibility would be a timeout or connection issue. I've adjusted some timeout values on the servers, and waiting to see if I continue to get these calls.
Hard to test, as we can't reproduce it, it just seems to happen randomly.
 

sheeba

Reputable Poster
Makes absolute sense. Yes, even we think it may be a timing issue - have been trying to reproduce the issue but not able to.

thanks so much for your response.
 
Top