RMA Process in E1


Active Member

I am new to E1 and came from World back ground with iSeries Development experiences.

I was assigned a new Project to improve RMA process in E1 (8.11) and currently the RMA request comes through website.

Customers sending request to return for defectives and non defectives(with a reason code) and we want to create a PO for reciept and also need to create credit for 2 branch palnts based on reason.

defects for 1 and good returns for stock branch.

Also would like to know if we can create CO automatically once PO reciept completed.

highly appricated if I can get any resources related to this process.