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Re: Sessions crashing on Terminal Servers

CHo

VIP Member
Re: Sessions crashing on Terminal Servers

There is a doc on KG called, "Windows TSE: Tuning for Performance and Stability" by AT group. Have a look at it and see if it helps.

We are on OW B7332, SP11.3, CO on AS/400 with four TS running NT. Our TS
users are crashing some times three to four times a day. Is any one else
experiencing this? It seems to be to frequent. We are rebuilding our DD
and Global Tables weekly and with every deployment, which helps only a bit,
but shortly after the crashing becomes more frequent again. Any suggestion
will be greatly appreciated.

Gary Mogilner
CNC Supervisor
The Terlato Wine Group
gary.mogilner@twg.com




C Ho

Intermediate Programmer/Analyst
Dundee Realty
B7322 SP 12.4
AS/400 coexistant with SQL Server 7.0
Sandbox: installing Xe
 
RE: Sessions crashing on Terminal Servers

Sessions crashing on Terminal ServersApply the following to your servers;

Citrix Service Pack 2 ( MF18TSE.EXE)
Microsoft Hotfix for ICA SP6 (Q269214i.EXE)
Service Pack 6 for Windows Terminal Server (NOT SP6A for NT)

This proved effective, with no regular reboots required afterwards.

Colin Docherty
REP7 Limited.




Subject: Sessions crashing on Terminal Servers


We are on OW B7332, SP11.3, CO on AS/400 with four TS running NT. Our TS
users are crashing some times three to four times a day. Is any one else
experiencing this? It seems to be to frequent. We are rebuilding our DD
and Global Tables weekly and with every deployment, which helps only a bit,
but shortly after the crashing becomes more frequent again. Any suggestion
will be greatly appreciated.

Gary Mogilner
CNC Supervisor
The Terlato Wine Group
gary.mogilner@twg.com
 

shearerj

Reputable Poster
Re: Sessions crashing on Terminal Servers

When a OneWorld session terminates abnormally it can corrupt SPEC files, particularly DD and GLB. When these get corrupted, OneWorld terminate abnormally more frequently. This cycle continues...

To address the symptom, we reboot our TSE's everynight using the the AUTOEXNT services (WWW.THETHIN.NET) to recopy the DD and GLB from the Deployment server every night.

To address the problem, you need to find out which OneWorld application people are running that is terminating OneWorld abnormally and get a fix for that problem.

Later,
Jeremy

Independent CNC Consultant
 

lisa_stinebuck

Active Member
RE: Sessions crashing on Terminal Servers

Gary Mogilner,
Be sure that each user logging on the WTS has their own user ID.
If you have multiple people using the same login ID it will cause spec
corruption on WTS as OW only has 1 set of specs for ALL users.
Also, you should be "bouncing" (rebooting) your WTS nightly to free
up memory resources. This is VERY important since OW (especially in
older versions) and Citrix both are major memory leakers.

Lisa G. Stinebuck
Senior Service Delivery Technician
Logical EBOC Cincinnati
513-412-7950 x1021
lisa.stinebuck@us.logicaleboc.com
 

tnelipov

Active Member
RE: Sessions crashing on Terminal Servers

I agree with the one connection per Citrix user / spec corruption comment.
As far as rebooting WTS/Citrix nitely, I do not think that is necessarily
correct as a general statement.

After placing SP7.1_OEXP (stops OW icon from spinning) on the WTSs, we went
from restarting at least once a day (sometimes 2 or 3 times) to not having
to restart the machine for over a 2 week period.

We are a 24x6 shop and leave the WTSs up the entire time. We restart them
for the typical Microsoft/Citrix reasons once a week for insurance's sake,
not because they will not work otherwise.

My two-cents / Tony Nelipovich
 

lisa_stinebuck

Active Member
RE: Sessions crashing on Terminal Servers

Tony N,
Nightly reboots are recommended by Citrix as well. JDE was
promoting it heavily for older releases....but you have a point, many
new versions (as long as SPs are applied do not need nightly reboots).
I still recommend it if the shop can take the server down for 5 min.
each night. :)

Lisa G. Stinebuck
Senior Service Delivery Technician
Logical EBOC Cincinnati
513-412-7950 x1021
lisa.stinebuck@us.logicaleboc.com
 
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