RE: AR display error

Sharron

Member
RE: AR display error

Has anyone run into this? JDE tells me they have 'heard' of it happening,
but can't recreate it, although it happens to us consistently:

The issue is this: When the users enter a payment (example $400.00) and
then reverse the payment F13 function (again for $400) using P03103 Receipts
and Adjustment processing, instead of showing a 'Last paid amount of 0.00 or
even $400.00' in F0301 (Last Paid Amount A5ALP), it shows $800.00.

Here are some screen views:

Reversal of a paid item:


03103 Receipts Entry Prev Recpt:

Mode (F) . . D Display Acct 7679079
CAD
Action Code. . . . I xxxxxxxxxxxxxxxxxx Co 00001
Cheque/Ref.#. . . 789 Batch Number 1731267

Payment Amount . . 400.00 Bank Acct 900.1031 .G

Payment Date. . . 03/11/03 Remark . . . 17731381 (Sales Order)

Deposit Date (G/L) 03/11/03 Currency Code CAD

Skip to Due Date . Exchange Rate

Remaining on Recpt

T AR Docmt Pay Amount Discount Account Do Net Due Applied

I Number Itm Applied Taken Number Ty Date Amount

U 4227350 001 400.00 7679079 RU 03/11/03
400.00

All items (the R6 items add to 400) where the original payment was applied:

03103 Receipts Entry Prev Recpt:

Mode (F) . . D Display Acct XXXXX
CAD
Action Code. . . . I xxxxxxxxxxxx Co
00001
Cheque/Ref.#. . . 789 Batch Number 1731267

Payment Amount . . 400.00 Bank Acct 900.1031 .G

Payment Date. . . 03/11/03 Remark . . . 17731381 (Sales Order)

Deposit Date (G/L) 03/11/03 Currency Code CAD

Skip to Due Date . Exchange Rate

Remaining on Recpt

T AR Docmt Pay Amount Discount Account Do Net Due Gross

I Number Itm Applied Taken Number Ty Date Amount

4227350 001 400.00- 7679079 RU 03/11/03
400.00-
2663038 000 118.00 7679079 R6 03/11/14
118.00
2663038 001 50.00 7679079 R6 03/11/14
50.00
2663038 002 10.00 7679079 R6 03/11/14
10.00
2663038 003 222.00 7679079 R6 03/11/14
222.00








F4=Detail F15=Acct Inq F16=Ledger Inq F17=NSF F18=Parent Inq F19=Inv Inq


This video shows the wrong 'Last Paid' amount:

03203 Account Status Summary Mode - "As Of"

As of 03/10/31 Co
00001
Parent Number.

Customer Nmbr. 7679079 Credit Message . . .

xxxxxxx Temp Credit Message.
XXXXX
XXXXXXXXXXXXXXXXXX Future

CANADA Current
610.14
1 - 30

31 - 60

61 - 90

91 - 120

121 - 150

(450) 632-6567 151 - 999

Contact: Over 999

Total Open Amount. .
610.14
Average Days Late. . Credit Limit . . . .
1,500
First Invoice. . . . 03/10/30 Over Credit Limit. .

Invoiced This Year .
610.14
Last Paid. . . . . . 03/11/03 Invoiced Prior Year.

Last Invoice Date. . Last Paid Amount . .
800.00
Last Message . . . .

Amount Currency Code CAD Canadian
Dollars
F5=Contact Info F6=Memo F8=Cust Mast F16=Ledg Inq F24=More





Thanks!

Sharron
Superior Propane, Calgary
World, Cume13

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