Print Screen Crash

RWunsch

Member
When a user select's the print screen option the application crashes and sometimes the server actually crashes with a BAD_POOL_CALLER error. I am running 8.10 on Citrix XPe/FR3/SP4.
 
We had this issue when using the 1.8/1.0 citrix client instead of the XP citrix client. After the client pc upgraded, the problem went away.
 
I'm having the same issue in Citrix.... PSFT hasn't been much help as of yet.
 
Not citrix related but we've had this issue (print screen crash) in 8.9 on fat clients when the user uses the keyboard shortcut instead of navigating to the menu option using the mouse.

Our solution - don't use the keyboard shortcut!
 
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