Porttest problem on new Windows enterprise server...

[swhitmire]

So I've set up a new enterprise server on Windows 2008 (our first Windows server -- all the others are AIX). My problem is that porttest fails when I start the services from the control panel, but not if I start them by manually running jdenet_n.exe. I'm confused by this, because I'm starting the service as the same user I'm trying to run porttest as. (I am running this from the console, since I read that doing it via RDP may break porttest.) Here's the errors I get... I'm confused by the kernel range error because there are enough ranges defined, and I don't get that when I start the services manually:

3896/3960 MAIN_THREAD Tue May 01 10:00:58.934003 ipcmisc.c299
process 3896 <D:\jdedwards\DDP\system\bin32\porttest.exe> registered in entry 0

3896/3960 MAIN_THREAD Tue May 01 10:00:59.059001 Netcfg.c236
Warning JDENET_KERNEL_DEF34 has and overlapping message range

3896/3960 MAIN_THREAD Tue May 01 10:00:59.121003 Netqueue.c244
putExternalQueue (net) failed for msg id 1, pid=0, queue name=<Net0Q>, lastIPCError=<eIPCNotFound>

3896/3960 MAIN_THREAD Tue May 01 10:00:59.121006 jdecsec.c2056
JDENET Error = JDENET eIPCErr: eIPCNotFound

3896/3960 MAIN_THREAD Tue May 01 10:00:59.121008 jdecsec.c2537
Failed to communicate with security server: Unable to send message to Security Server

3896/3960 MAIN_THREAD Tue May 01 10:00:59.121010 jdecsec.c262
Failed to validate user JDE by password

3896/3960 MAIN_THREAD Tue May 01 10:00:59.121013 Jdb_ctl.c3989
JDB1100015 - Failed to complete Security check by Pwd

 

[fbrammer]

Double check that the user has permissions to run Services. After starting the service make sure you have jdenet_k.exe processes spinning up just like when starting it from command line.

 

[ice_cube210]

What account is the service running as ? A domain account or local system..?

If a domain account make sure the account has the rights to "Log On as a Service" in windows. (Launch secpol.msc from Start-Run)

When doing the PORTTEST log on as the same windows account that the services are running under (I'm not sure if that's what you meant you were already doing)

Personally I don't really rely on the PORTTEST. Do you see any errors in your kernel logs after starting the services..?

 

[swhitmire]

The services are running as the local admin named JDE, which is also what I'm logging in as to do the porttest. It has the rights to Log On as a Service, and the kernel processes do start without logging errors. However, I can't run a porttest or runube... from both I get errors like:


3700/2824 MAIN_THREAD Wed May 02 14:12:21.033003 Netqueue.c244
putExternalQueue (net) failed for msg id 1, pid=0, queue name=<Net0Q>, lastIPCError=<eIPCNotFound>

3700/2824 MAIN_THREAD Wed May 02 14:12:21.033006 SpecCnvrt.c1890
METADATA - Failure to send message to metadata server. Message ID: 1. Failed with JDENET eIPCErr: eIPCNotFound

I also tried submitting a UBE from a web client, and got the "Your report has NOT been successfully submitted" box and these errors in the e1root log:

02 May 2012 14:18:47,903 [SEVERE] JDE - [AS_84_PD3][KERNEL] *ERRROR* LaunchUBE: LaunchUBE failed- JDEKDCL.h/UBEERRORCODE error 4; job Number = 5 user:JDE Env:JPD900
02 May 2012 14:18:47,904 [SEVERE] JDE - [AS_84_PD3][JAS] SubmitUBE.launchUBE() : Exception thrown during UBE submission! | Report Name : R0006P, Version Name : XJDE0001, Server Name : jdewapp1, User Name : JDE com.jdedwards.system.kernel.LaunchUBEException: LaunchUBE failed- JDEKDCL.h/UBEERRORCODE error 4; job Number = 5
02 May 2012 14:18:47,904 [WARN ] JDE - [AS_84_PD3][RUNTIME] JASServiceException is occured in the SysFunctionStaement.launchBatchApp():Report R0006P_XJDE0001 has not been successfully submitted. The following JASServiceException has been caught:Errors on JAS: Please check JAS.log for details.

 

[ice_cube210]

If you launch a command prompt (Run as Administrator) and navigate to the system/bin32 directory and run

netwm -n

Do you get a list of all the kernel processes..?

Definitely looks like some IPC related issue