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Output missing even though XML source exist

Gov

VIP Member
Hi,

We have couple of instances where invoice program don't have an RD output generated even though XML source exist. if we run the same version in re-print mode it works fine. Not sure what is causing this to happen. Any one happen to come across same scenario?

Appreciate your input!

Thanks,
 
Last edited:

johndanter

Legendary Poster
Long shot....
That could be a for each issue?
Check what the 2 XML files look like in terms of their structure and < tags >
 

jileto

Well Known Member
Have you tried looking at the debug logs? You need to do it using both print and re-print XMLs. Invalid references might cause the issue you're experiencing.

For example, if the template is displaying a dynamic image, and the PDF renderer cannot access the image, it will generate an error. On the server, no PDF will be generated. But the desktop Word plugin will still generate the PDF, but no image - which will make you think that the template is working. But if you have debug logs on, you'll see the error.
 

Gov

VIP Member
Thanks Guys for your insight and Sorry for late response. got busy with other stuff.

Long shot....
That could be a for each issue?
Check what the 2 XML files look like in terms of their structure and < tags >
the XML files looks same and when i use the XML with report template, it produced PDF output without any issue (using desktop BIP).

Have you tried looking at the debug logs? You need to do it using both print and re-print XMLs. Invalid references might cause the issue you're experiencing.

For example, if the template is displaying a dynamic image, and the PDF renderer cannot access the image, it will generate an error. On the server, no PDF will be generated. But the desktop Word plugin will still generate the PDF, but no image - which will make you think that the template is working. But if you have debug logs on, you'll see the error.
i dont find any help with JDE logs and Trace. I am not sure this is the correct place to see errors related to BIP generation. We do have dynamic image display. I am sure the path is accessible and not sure for this instance it had accessing issues. For every 5 mins we have invoice to run in a scheduler. this issue happening very rare and may be once in a month time frame.

Are they using the same template and has one expired or does it have blank start/end dates
Template is good with dates and is active. As i mentioned above it works most of the cases and fails only in rare cases.
 

jileto

Well Known Member
i dont find any help with JDE logs and Trace. I am not sure this is the correct place to see errors related to BIP generation. We do have dynamic image display. I am sure the path is accessible and not sure for this instance it had accessing issues. For every 5 mins we have invoice to run in a scheduler. this issue happening very rare and may be once in a month time frame.
You're right, looking at JDE logs and Trace will only make sense if the UBE fails.

What I was referring to was the debug logs for BIP. You can turn on BIP debug logs in both the desktop and server. For details, just google (or whatever is your preferred search engine) search using the term "xdodebug".
 
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