mkellow
Member
Hi,
We have just upgraded our EnterpriseOne 8.11 tools from 8.95 to 8.97.2.1. Our Order Entry users have discovered an issue during order entry that did not exist with the old tools release.
When entering Sales Order lines into Sales Order Entry, the user types an item number into the grid, then tabs to the quantity field where they enter a quantity. They then press enter twice to move to the next row in the grid. At this point, the row is validated.
When the user performs these actions 'slowly', everything is fine.
However, when the user increases their data entry speed, after the user moves out of the row to the next row, and validation of the row begins, we observe that the system changes the item quantity on the row (!).
Often if the order quantity is a single digit (eg 8), we see the quantity field blank out, then go back to a value of '1'. If the quantity is say a two digit number (eg 15), we see the value revert back to 5.
We have turned off Type-ahead under the tools menu and have unchecked the in-line auto-complete options in the browser.
We have tested this with both IE6 and IE7. The problem exists in both browsers, with IE6 being a little better (ie the problem does not happen quite so often).
We have tried different client workstation configurations, and different user sign-ons without success.
There are no errors in the JAS logs attributed to the user(s) seeing the problem.
Can you please advise what is causing this and what we can do to correct the problem.
We have just upgraded our EnterpriseOne 8.11 tools from 8.95 to 8.97.2.1. Our Order Entry users have discovered an issue during order entry that did not exist with the old tools release.
When entering Sales Order lines into Sales Order Entry, the user types an item number into the grid, then tabs to the quantity field where they enter a quantity. They then press enter twice to move to the next row in the grid. At this point, the row is validated.
When the user performs these actions 'slowly', everything is fine.
However, when the user increases their data entry speed, after the user moves out of the row to the next row, and validation of the row begins, we observe that the system changes the item quantity on the row (!).
Often if the order quantity is a single digit (eg 8), we see the quantity field blank out, then go back to a value of '1'. If the quantity is say a two digit number (eg 15), we see the value revert back to 5.
We have turned off Type-ahead under the tools menu and have unchecked the in-line auto-complete options in the browser.
We have tested this with both IE6 and IE7. The problem exists in both browsers, with IE6 being a little better (ie the problem does not happen quite so often).
We have tried different client workstation configurations, and different user sign-ons without success.
There are no errors in the JAS logs attributed to the user(s) seeing the problem.
Can you please advise what is causing this and what we can do to correct the problem.
