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Not able to manage "Enterprise Server" from JDE Server Manager

Madav Karna

Active Member
Hi All,

We are running JDE Enterprise 9.0 TR (8.98.4.3), recently after a data center migration we are unable to manage our Enterprise Server from Server manager.
When I click on the Enterprise Server, I see the below message.
"The home agent in the management home that owns the selected instance is not running. Management functionality provided by the home agent will not be available."

Any help on the above will be appreciated.

Thanks,
SG Madav Karna
 

DSauve

Legendary Poster
I have seen this before, and usually what has happened is that the same server will appear in Server Manager a second time as either all uppercase or all lowercase. I ended up having to go into a server manager console file and remove the extra entry and then was able to manage the server again.
 

Madav Karna

Active Member
@DSauve : Yes exactly, I too see the server appearing two times in server manager. Did you mean to remove the inactive entry from the server manager or navigate to the console manager file in the deployment server and remove the duplicate entry.

Thanks,
SG Madav Karna
 

DSauve

Legendary Poster
Stop the Server Manager console service (likely on your Deployment Server).
Take a backup copy of the file: ...\jde_home\SCFMC\targets\home\management-console.xml

Open up this file and remove the duplicate entry (mine was always the one near the end of the file). Save the file and then restart the Server Manager console. I don't remember for sure, but I may have had to restart the SM agent on the enterprise server, too.
 
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