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Message: <blockquote data-quote="kylepyro" data-source="post: 139771" data-attributes="member: 2060">durham - what Saston said.Like you I'm a long time lurker and infrequent poster, but it sounds like you're in a pretty deep hole.  Not just you but your company.  1st - forget the service pack upgrade for now.  You need to stabilize your CNC capabilities.  I actually know comparatively little about CNC but I know its a challenge for my guys to keep up with it.  Even after years of experience, lots of training and mentoring its still troublesome.  We still rely on consultants for expertise when we run into a problem we can't resolve.2nd - you need to go to your boss, and his boss and his boss and advise them that your company is in a deep yogurt.  Think of E1 as a toy top and your CNC guy as the one that pumps the handle every so often to keep it spinning.  Without that effort your top is going to spin down and fall over.  E1 is like that.  It requires a certain level of care and maintenance and without it, your going to fall over.  Restarting E1 is not just a simple ctrl/alt/del and you've told us that unscheduled downtime is a no-no.3rd - go to the Vendor directory on this site and start calling the CNC consultants you'll find here.  There are others as well - ask around.  Start calling them 1st thing tomorrow and pick one or two to come visit your firm on Thursday, do an immediate health check and then start maping your CNC environment out for you.  You need these guys to keep you going while your company decides its new CNC strategy.  You might consider having the application hosted for you and that will get you out of the CNC business altogether.4th - decide on a CNC strategy, make a plan and execute.  If you choose to continue to run E1 internally your CNC capabilities cannot be expressed in the form of a single person.  You CAN have just one person, but they have to be backed up because life is uncertain.  People quit or get run over by buses - life happens.  So cross-train, or keep an on-going relationship with an outside source but you can't be single threaded on CNC.OK - that's my opinion which when combine with $6 will get you a cup of coffee at Starbucks.  Now go find your boss.</blockquote>

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