jriccio
Member
Here is the scenario......The item branch record for a kit is set to ALLOW BACKORDERS and CHECK AVAILABILITY.
When commitment run against a sales order for this kit, if any of the components are unavailable, the entire kit should backorder.
This usually works, but I have cases where it does not. In those cases the component line will partially ship and split out to a second, backordered line. The CHECK AVAILABILITY flag should prevent this but it does not do so reliably. I believe (but am not certain) that this problem is only occurring in one company. I have two others that don't seem to have the issue.
Any ideas of where I should be looking for this particular grail would be appreciated.
When commitment run against a sales order for this kit, if any of the components are unavailable, the entire kit should backorder.
This usually works, but I have cases where it does not. In those cases the component line will partially ship and split out to a second, backordered line. The CHECK AVAILABILITY flag should prevent this but it does not do so reliably. I believe (but am not certain) that this problem is only occurring in one company. I have two others that don't seem to have the issue.
Any ideas of where I should be looking for this particular grail would be appreciated.