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JDE Customer Support Line

ekempter

Administrator
From: owner-jdeworldml@jdelist.com
[mailto:eek:wner-jdeworldml@jdelist.com]On Behalf Of tderusso@myersind.com
Sent: Friday, May 18, 2001 7:03 AM
To: jdeworldml@jdelist.com
Subject: JDE Customer Support Line


We want to schedule a birds-of-a-feather meeting at the upcoming Quest
conference to discuss value, quality and recommendations regarding JDE
telephone customer support line. We are planning the BOAF meeting for the
afternoon of Wednesday, June 12th. We will attempt to get JDE management
participation at our meeting. We will post an announcement on the
announcement board at Quest with the exact time and room location. If you
have any suggestions please let me know.




Place your system configuration information in your signature!
 

ssolberg

VIP Member
Eric had a link on the JDEList website but I think it is too late to order
them now. (I don't see the link anymore) Maybe go to the site and contact
Eric directly?



Programmer/Developer/Anything-They-Give-Me
World A7.3 11 (quite stable and usually happy)
Attempting CO with Xe, AS/400, V4R5 (not happy)
 

dr2

Active Member
Regarding the BOF concept: I've been trying to get COMMON to include other
Software User Groups in the "local user group" concept and to have BOF's
etc., (actually more complex than that with more offering potential) at
their conferences so you JDE users that attend COMMON may want to schedule
a BOF in advance of the conference so that it makes the schedule grid...

Don in DC
COMMON Local User Group Committee Chair
 

lpryor

Active Member
Some suggestions (and I'm sure they've heard these all before) -

1) One of my greatest frustrations is that you go through there whole
system for directing you to
the correct location, answering questions by key pad and entering your
company number
and then you have to give the same information again. I now just
enter 0 when I call and skip
over the whole rigamarole. This is a waste of time. Go back to using
a person to direct the
calls or fix the telephone system.
2) Rotate consultants from the field to work the phones - to incorporate
more experience.
3) Don't put people on the hotline that have just taken the class and have
not used the software
or worked with the software at a clients site.
4) I think that the hotline's follow up has gotten much better in the last
few months, so what ever they did
to improve this they should keep doing it!





ekempter
<noerick.norcal@clea To: jdeworldml@jdelist.com
ncity.com> cc:
Sent by: Subject: JDE Customer Support Line
owner-jdeworldml@jde
list.com


05/18/2001 11:57 AM
Please respond to
jdeworld






From: owner-jdeworldml@jdelist.com
[mailto:eek:wner-jdeworldml@jdelist.com]On Behalf Of tderusso@myersind.com
Sent: Friday, May 18, 2001 7:03 AM
To: jdeworldml@jdelist.com
Subject: JDE Customer Support Line


We want to schedule a birds-of-a-feather meeting at the upcoming Quest
conference to discuss value, quality and recommendations regarding JDE
telephone customer support line. We are planning the BOAF meeting for the
afternoon of Wednesday, June 12th. We will attempt to get JDE management
participation at our meeting. We will post an announcement on the
announcement board at Quest with the exact time and room location. If you
have any suggestions please let me know.




Place your system configuration information in your signature!
--------------------------
 

tpayne

Reputable Poster
The ultimate support call came for me several months ago when I called with
a WorldWriter question.
The person who answered the call wanted to know the program id for
WorldWriter!!!
Does that tell you anything :)

Having said that, I do have several people that I have dealt with in
Customer Support who are very helpful as well as being very pleasant to deal
with, and that makes a huge difference when dealing with a problem.

----------------------------------------------------------
Tony Payne - Senior Systems Analyst
United Musical Instruments USA Inc.
1000 Industrial Parkway
Elkhart, Indiana 46516
Tel: (219) 295 0079 ext. 2337
Fax: (219) 295 8613
Email: tpayne@umi-usa.com
(Running JDE A73 cum 10 on V4R3M0)
 

lespin

Member
What do you expect for minimum wage?

----- Original Message -----
From: "tpayne" <tpayne@umi-usa.com>
To: <jdeworldml@jdelist.com>
Sent: Monday, May 21, 2001 11:55 AM
Subject: RE: JDE Customer Support Line


The ultimate support call came for me several months ago when I called with
a WorldWriter question.
The person who answered the call wanted to know the program id for
WorldWriter!!!
Does that tell you anything :)

Having said that, I do have several people that I have dealt with in
Customer Support who are very helpful as well as being very pleasant to deal
with, and that makes a huge difference when dealing with a problem.

----------------------------------------------------------
Tony Payne - Senior Systems Analyst
United Musical Instruments USA Inc.
1000 Industrial Parkway
Elkhart, Indiana 46516
Tel: (219) 295 0079 ext. 2337
Fax: (219) 295 8613
Email: tpayne@umi-usa.com
(Running JDE A73 cum 10 on V4R3M0)





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