JMast
Reputable Poster
Hello List,
We are working on using Advanced Preferences to prevent restricted items on sales orders. The process works great by looking at the state and country of the JDE Ship To Address Book record. However, we are seeing an increasing number of customers requesting that we drop ship to their customer.
The issue is that the ship address is on the Sales Order Override, not JDE A/B. Has anyone found a way to handle this at order entry? We are looking at putting checks in our shipping software in the warehouse as a final stop. However, that is awkwardly late in the process in terms of disappointing a customer.
Thanks for any insight,
Jer
We are working on using Advanced Preferences to prevent restricted items on sales orders. The process works great by looking at the state and country of the JDE Ship To Address Book record. However, we are seeing an increasing number of customers requesting that we drop ship to their customer.
The issue is that the ship address is on the Sales Order Override, not JDE A/B. Has anyone found a way to handle this at order entry? We are looking at putting checks in our shipping software in the warehouse as a final stop. However, that is awkwardly late in the process in terms of disappointing a customer.
Thanks for any insight,
Jer