Zarif
Member
Dear colleagues,
Can I ask you to share your experience on issue described below and the way you approached it with a fix or workaround?
Scenario:
1. A complete cycle of the SO and SK/OK for an item with stocking type S was processed.
2. After some time a return order was created for this item and by this time the item stocking type was changed to obsolete (O or U stocking type).
3. After creation of a Credit SO the item is shipped to end customer (Sales Credit order creation is allowed for obsolete items as confirmed in the “FAQ Obsolete Items - Stocking Types U and O (Inactive Item) [ID 625463.1]”).
4. During SK/OK creation for the credit SO (return of goods), the R4210IC is checking item stocking type even though it is not relevant for return orders as items might be returned despite the fact that there is no more sale happening for the goods (e.g. sales order took place in past, in the meantime the item was set as obsolete, customer returns the goods), so after creation of SK/OK orders, the lines under SK/OK relating to the obsolete item under credit SO are automatically cancelled (status 980).
We need to have SK/OK order to be created and processed with lines being not canceling for obsolete items. Can you recommend anything? We want to avoid customizing R4210IC.
Many thanks,
Zarif
Can I ask you to share your experience on issue described below and the way you approached it with a fix or workaround?
Scenario:
1. A complete cycle of the SO and SK/OK for an item with stocking type S was processed.
2. After some time a return order was created for this item and by this time the item stocking type was changed to obsolete (O or U stocking type).
3. After creation of a Credit SO the item is shipped to end customer (Sales Credit order creation is allowed for obsolete items as confirmed in the “FAQ Obsolete Items - Stocking Types U and O (Inactive Item) [ID 625463.1]”).
4. During SK/OK creation for the credit SO (return of goods), the R4210IC is checking item stocking type even though it is not relevant for return orders as items might be returned despite the fact that there is no more sale happening for the goods (e.g. sales order took place in past, in the meantime the item was set as obsolete, customer returns the goods), so after creation of SK/OK orders, the lines under SK/OK relating to the obsolete item under credit SO are automatically cancelled (status 980).
We need to have SK/OK order to be created and processed with lines being not canceling for obsolete items. Can you recommend anything? We want to avoid customizing R4210IC.
Many thanks,
Zarif
